Tech - L2 Server Repair CA
About The Position
The Server Repair Tech tests, troubleshoots, and replaces parts on servers sent to SMS for diagnosis and repair. The role also supports quality control, inspections, motherboard testing, and parts management, and collaborates with other teams in a warehouse environment. The position is full-time and located in Santa Clara, California, with a day shift and no travel. The work environment may involve moderate to high noise levels and hot or cold weather conditions. The employee must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Requirements
- High school diploma or equivalent technical experience.
- Experience troubleshooting and diagnosing servers.
- Experience using computer tools such as email, spreadsheets, and call-tracking or shop-repair tools.
- Experience replacing parts on servers.
- Experience with server configuration.
- Good written and verbal communication skills, including the ability to document errors and repairs.
- Knowledge of basic server architecture.
- Ability to assemble components to make a server functional.
- Ability to run and understand testing diagnostics.
- Knowledge of basic networking architecture and basic error codes.
- Ability to troubleshoot common server errors and issues.
- Ability to identify and resolve problems in a timely manner.
- Ability to sit and stand for long periods of time.
- Ability to lift objects up to approximately 50 pounds.
- Close vision, peripheral vision, depth perception, and ability to adjust focus.
- Ability to tolerate moderate to high noise levels in a warehouse environment and hot or cold weather conditions.
Nice To Haves
- Certifications in server support and architecture are desired.
- Experience working in a PC or server environment is preferred.
Responsibilities
- Inspect, test, and diagnose servers.
- Replace server parts as needed.
- Conduct and analyze server stress tests.
- Document symptoms, test results, and parts replaced in the shop floor tool.
- Collaborate with motherboard repair, motherboard testing, quality control, and inspection personnel.
- Provide backup support for quality control, inspections, and motherboard testing.
- Maintain parts consumption records.
- Maintain a positive work environment.
- Collaborate with teams such as warehouse, shipping, and receiving.
- Follow processes for system and parts management.
- Perform other duties as assigned by leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
