Tech - L1 Server Repair Dept. VIII

SMS INFOCOMM CORPORATION•Grapevine, TX

10d•Onsite

About The Position

The Server Repair Tech tests, troubleshoots, diagnoses, and repairs servers sent to SMS. The role includes replacing parts as needed, conducting and analyzing server stress tests, and documenting symptoms, test results, and replaced parts in the shop floor tool. The technician works with motherboard repair, motherboard testing, quality control, and inspection personnel, and provides backup support for QC, inspections, and motherboard testing. The role also involves maintaining parts consumption and following processes for system and parts management. The position requires basic knowledge of server architecture, component assembly, testing diagnostics, networking architecture, and error codes, as well as the ability to troubleshoot common server issues. The technician collaborates with warehouse, shipping, and receiving teams and contributes to a positive work environment. Other duties may be assigned by leadership. Work is performed in a warehouse environment with office and outdoor conditions, potentially including moderate to high noise, summer heat, and winter cold. The role involves extended periods of sitting or standing, walking around the facility, handling objects up to approximately 25 pounds, and repetitive hand and wrist movements.

Requirements

High school diploma or equivalent.
Ability to read and write English.
Basic knowledge of server architecture and how to assemble components to make a server functional.
Ability to run and understand testing diagnostics.
Basic knowledge of networking architecture and error codes.
Ability to troubleshoot common server errors and issues.
Basic computer skills, including Microsoft Word, Excel, and PowerPoint.
Ability to organize and categorize work priorities and complete assigned tasks.
Ability to read and follow written instructions.
Ability to use a computer keyboard and small handheld tools through repeated, coordinated hand and finger movements.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Hands-on approach, ambition, and drive to succeed.
Goal-oriented and accustomed to achieving results through teamwork.
Ability to sit or stand for long periods, walk for extended periods, reach above shoulder height, bend or stoop, and perform repetitive wrist, hand, or finger movements.
Ability to lift objects up to approximately 25 pounds.
Close, peripheral, and depth vision, and ability to adjust focus.
Ability to tolerate moderate to high noise levels and warehouse conditions that may be hot in summer and cold in winter.

Nice To Haves

One year of experience in a repair depot.
Experience working in a low-production PC-type environment.
Experience with simple or repetitive component replacement, such as LCD or HDD replacement, across multiple commodities.
Working knowledge of models from manufacturers such as ASUS, Dell, HP, Lenovo, Toshiba, Apple, and Acer.
Demonstrated skill set while working with a temp agency.

Responsibilities

Inspect, test, and diagnose servers.
Replace server parts as needed.
Conduct and analyze server stress tests.
Document symptoms, test results, and parts replaced in the shop floor tool.
Collaborate with motherboard repair, motherboard testing, QC, and inspection personnel.
Provide backup support for QC, inspections, and motherboard testing.
Maintain parts consumption.
Maintain and nurture a positive work environment.
Work and collaborate with teams such as warehouse, shipping, and receiving.
Follow processes for system and parts management.
Perform other duties as assigned by leadership.