Tech-L2 - CU3D00-Depot Dept. III
About The Position
The Computer Technician provides diagnostics and repairs for tablets, laptops, desktops, and all-in-one computers. The primary responsibility is diagnosing and repairing laptops, including troubleshooting hardware and software, examining and repairing computer hardware and peripheral components, and disassembling and reassembling computer components. The technician analyzes failed equipment using established methods and determines whether it can be repaired, resolves hardware issues within schedule using the in-house system, and may set up computer systems and install or reinstall software. The role includes meeting daily productivity metrics, maintaining an organized warehouse and a positive, communicative work environment, and supporting associate well-being and workplace safety. The position is based in a warehouse environment in Grapevine, Texas.
Requirements
- Working toward completing A+ certification.
- Still attending technical school.
- Two to three years of repair experience.
- Experience in a low-production PC environment.
- Experience with one or two OEMs.
- Knowledge of simple or repetitive component replacement, such as LCD or HDD replacement, across multiple commodities.
- Working knowledge of products from manufacturers such as Dell, HP, Toshiba, Apple, and Acer.
- Basic computer skills, including Microsoft Word, Excel, and PowerPoint.
- Ability to organize and categorize work priorities clearly.
- Demonstrated ability to read and follow written instructions and ideas.
- Ability to use a computer keyboard and small handheld tools with repeated, coordinated hand, wrist, and finger movements.
- Hands-on approach, ambition, and drive to succeed.
- Goal-oriented approach and ability to achieve results through teamwork.
- Ability to identify and resolve problems in a timely manner.
- Ability to meet daily KPI-per-hour metrics, with stated minimum standards of 1.25–1.8 achievable within 90 days of employment.
- Ability to gather and analyze information skillfully.
- Ability to tolerate moderate to high noise levels in a warehouse environment.
- Ability to work in warehouse office and outdoor environmental conditions, including heat in summer and cold in winter.
- Ability to walk for extended periods, reach above shoulder height, bend or stoop below the waist, perform repetitive wrist, hand, or finger movements, and occasionally lift up to 25 pounds.
Responsibilities
- Diagnose and repair laptops and other computer devices, including tablets, desktops, and all-in-one computers.
- Troubleshoot computer hardware and software systems.
- Manually examine and repair computer hardware and peripheral components.
- Disassemble and reassemble computer components and parts.
- Analyze failed equipment using established methods or procedures and determine whether it is repairable.
- Resolve hardware technical issues within the required time schedule and provide break-and-fix solutions using the in-house system.
- Set up computer systems and hardware and install or reinstall software programs for computer users as needed.
- Meet daily units-per-hour and KPI standards, with the stated minimum standards achievable within 90 days of employment.
- Keep the warehouse organized and clean.
- Support a positive work environment through open feedback and two-way communication.
- Foster a healthy and safe work environment focused on the well-being of associates.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
