Depot Management Tech Support
About The Position
TekWissen is seeking a Depot Management Tech Support professional for an onsite, six-month temporary assignment in East Moline, Illinois. The role supports management of laptop and desktop end-of-life (EOL) assets and production schedules. It involves developing or managing a live program to generate weekly, monthly, quarterly, and yearly schedules from defined EOL asset queries, replacing eligible devices within 60 days, tracking inventory and deployments, and coordinating schedule changes and exceptions with the Edge group. The position also prepares progress reports and status presentations to monitor progress toward the program goal.
Requirements
- 10 years of experience.
- Very good Excel spreadsheet skills.
- Understanding of asset management.
- Experience working with factories and users to track assets in Excel and update the CMDB.
- Ability to schedule asset updates as needed.
- Strong coordination skills with vendors, internal teams, customers, and other parties.
Responsibilities
- Develop or manage a live program that automatically generates weekly, monthly, quarterly, and yearly production schedules for depot-related laptop and desktop asset supply management.
- Use defined queries of EOL assets to keep asset data live rather than managing it solely through Excel.
- Track device details, including model, manufacturer, SSD size, RAM, and processor, along with EOL eligibility and whether an upgrade is in process.
- Ensure old devices are replaced within 60 days.
- Verify that machines are sent to the correct location and used by the intended individual.
- Track inventory available to ship to customers from '9000 JDIS Config Center New'.
- Identify non-reserved inventory in edge stockrooms that is less than 18 months old and available for EOL use.
- Track percentage complete by Edge PM against the original FY25 budget.
- Mark a machine as completed once it has been purchased and deployed.
- Coordinate with Edge to adjust production schedules based on their needs.
- Manage exceptions to the process, including flex availability.
- Generate weekly progress reports to monitor progress toward the 100% program goal.
- Present status updates and reports to the Edge group.
- Coordinate asset tracking in Excel and update the CMDB.
- Coordinate with vendors, internal teams, customers, and other parties.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
