Travel Tech Engineer - Depot Management

TekWissen•East Moline, IL

3d•Onsite

About The Position

The Travel Tech Engineer supports depot and configuration center operations, managing end-user devices throughout their lifecycle. The role performs device imaging, configuration, setup, refresh, replacement, break/fix repair, and inventory management for laptops, desktops, AV devices, and smart devices. It also supports shipping and receiving, project-based deployments, and accurate asset and service records in ServiceNow. The position is an onsite, temporary assignment in East Moline, Illinois, with a stated duration of six months.

Requirements

Nine years of experience.
Hands-on experience in depot management or configuration center operations.
Strong knowledge of end-user device lifecycle management for laptops, desktops, AV devices, and smart devices.
Working experience with Microsoft 365/O365, Intune/Endpoint Management, SCCM/Configuration Management, and asset management tools.
Practical working knowledge of ServiceNow for incident, asset, and task updates.
Experience troubleshooting and repairing hardware and coordinating vendor warranties.
Good understanding of shipping, receiving, and inventory control processes.
Strong written and verbal communication skills.
Customer-focused approach and ability to work directly with end users and stakeholders.
Ability to prioritize effectively in a fast-paced, project-driven environment.
Ownership, attention to detail, and accountability.
Willingness to work from the office and support hands-on operational activities.
Positive attitude and readiness to learn and adapt.

Responsibilities

Image, re-image, configure, and set up laptops, desktops, AV devices, and smart devices.
Perform device refresh, replacement, and lifecycle management in a depot or configuration center environment.
Troubleshoot and repair laptop and desktop hardware, coordinating with OEM warranty providers as needed.
Tag and barcode assets, assign devices, and maintain accurate inventory tracking across locations.
Maintain asset movement, device status, and lifecycle records in ServiceNow.
Conduct monthly inventory audits and reconcile physical assets with system records.
Support shipping and receiving, including device staging, packaging, and coordination with logistics teams.
Track and execute project-based deployment work according to priorities, timelines, and guidelines.
Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.
Collaborate with IT support teams, configuration centers, and shipping and receiving departments.
Communicate updates clearly to customers and internal stakeholders, verbally and in writing.
Follow standard operating procedures, security guidelines, and asset management policies.