Travel Tech Engineer – Depot Management

Iconma Portal•East Moline, IL

About The Position

The Travel Tech Engineer – Depot Management supports IT depot and device deployment operations for an IT services and consulting company. The role involves imaging, configuring, repairing, tracking, and deploying end-user devices, as well as maintaining accurate asset and project records in ServiceNow. The position is based in East Moline, Illinois and includes travel, as reflected in the role title. The engineer works with IT support teams, configuration centers, shipping and receiving departments, customers, and internal stakeholders. Work is carried out according to standard operating procedures, security guidelines, and asset management policies, with attention to project priorities, timelines, accurate records, and audit readiness.

Requirements

Nine years of experience.
Hands-on experience in depot management or configuration-center operations.
Strong knowledge of end-user device lifecycle management for laptops, desktops, AV devices, and smart devices.
Working experience with Microsoft 365, Intune/Endpoint Management, SCCM/Configuration Management, and asset management tools.
Practical working knowledge of ServiceNow for incident, asset, and task updates.
Experience troubleshooting and repairing hardware and coordinating vendor warranties.
Good understanding of shipping, receiving, and inventory control processes.
Strong written and verbal communication skills.
Customer-focused approach and ability to work directly with end users and stakeholders.
Ability to prioritize effectively in a fast-paced, project-driven environment.
High ownership, attention to detail, and accountability.
Positive attitude and readiness to learn and adapt.

Responsibilities

Image, re-image, configure, and set up laptops, desktops, AV devices, and smart devices.
Perform device refresh, replacement, and lifecycle management activities in a depot or configuration-center environment.
Troubleshoot and repair laptop and desktop hardware, including coordinating with OEM warranty providers.
Tag and barcode assets, assign devices, and maintain accurate inventory tracking across locations.
Maintain asset movement, device status, and lifecycle records in ServiceNow.
Conduct monthly inventory audits and reconcile physical assets with system records.
Support shipping and receiving, including device staging, packaging, and coordination with logistics teams.
Track and execute project-based deployment work according to defined priorities, timelines, and guidelines.
Update tickets, tasks, and project records in ServiceNow, maintaining accurate and audit-ready data.
Collaborate with IT support teams, configuration centers, and shipping and receiving departments.
Communicate updates clearly to customers and internal stakeholders, both verbally and in writing.
Follow standard operating procedures, security guidelines, and asset management policies.