Depot Manager

0c096a49-ac0e-4b90-8f39-6c8a8fb92e87•Fort Bragg, CA

2d•$23 - $28

About The Position

Mendocino Railway is the owner and operator of freight and passenger railroads, including the California Western Railroad (CWR), also known as the Skunk Train, and the River Fox Train. The Skunk Train is a standard-gauge passenger railroad founded in 1885 that operates 40 miles between Fort Bragg and Willits in Mendocino County, California. The Depot Manager / Retail Lead oversees public-facing depot operations, including ticket and retail sales, seat assignments, freight car inventory, and guest services. The role supervises the ticketing, retail, and passenger service team and coordinates with the Retail Manager and event team to support staffing, training, event preparation, ridership reporting, and guest service. This is a full-time position that includes evenings, weekends, and holidays.

Requirements

High school diploma or equivalent.
At least 3 years of experience in customer service, hospitality front desk, retail stores, or a similar field.
Experience supervising and leading a team.
Availability to work nights, weekends, holidays, and/or early mornings.
Ability to work with a large staff in close quarters in a fast-paced environment, take direction, and process information.
Ability to work accurately under pressure, think quickly, and solve problems.
Ability to learn new software and complex computer tasks quickly and accurately.
Proficiency with Microsoft Office Suite and POS systems.
Strong verbal and written communication skills in English.
Ability to communicate and work effectively with employees, vendors, public officials, and the general public.
Strong organizational skills and excellent attention to detail.
Reliability, punctuality, and a professional appearance and demeanor.
Ability to pass a pre-employment drug screen, excluding cannabis, and criminal background check before hiring.

Responsibilities

Coach, mentor, motivate, and supervise the ticketing, retail, and passenger service team.
Ensure necessary supplies, inventory, and equipment are stocked and ready for events and tours.
Manage supplies and inventory for accuracy and stock counts.
Coordinate with the Retail Manager on staffing, training, and event preparation.
Work with the event team to communicate ridership and ticket sales details, including advance ridership reports for each event.
Ensure Depot expenditures remain within budgetary guidelines.
Oversee safety and compliance within the Depot by following policies, procedures, and regulations.
Greet guests professionally and serve as the escalation point for addressing and resolving guest concerns or issues.
Communicate effectively with guests, crew members, and supervisors to ensure seamless service.
Ensure the safety and comfort of all passengers.
Travel to company locations and project sites as needed.
Perform other duties as assigned.