IT Depot Operations Tech Support & Asset Lifecycle Coordinator

Iconma Portal•East Moline, IL

About The Position

Our client, an IT Services and Consulting company, is seeking a Depot Management – Tech Support professional for its East Moline, Illinois location. The role supports depot operations and asset lifecycle management, including tracking devices, maintaining asset records and CMDB data, coordinating with stakeholders, and managing production schedules for laptop and desktop supply related to depot management. The position requires developing or supporting a real-time program that automatically generates weekly, monthly, quarterly, and yearly production schedules using live data on end-of-life (EOL) assets. The program should track device specifications, EOL eligibility, upgrades in progress, replacement timelines, shipping destinations, and whether devices are used by their intended users. It should also account for available inventory at the 9000 JDIS Config Center New and eligible unreserved inventory in edge stockrooms that is less than 18 months old. The role also monitors completion percentages by edge PM against the original FY25 budget, marks machines complete once purchased and deployed, adjusts production schedules in coordination with Edge, manages process exceptions, generates weekly progress reports toward the 100% program goal, and presents status and reports to the Edge group.

Requirements

Very good Excel skills.
Understanding of asset management.
10 years of experience.

Responsibilities

Track assets in Excel and update the CMDB, coordinating with factories and users.
Schedule asset updates as needed.
Coordinate with vendors, internal teams, customers, and other parties.
Develop or support a real-time program to automatically generate weekly, monthly, quarterly, and yearly depot-related laptop and desktop supply production schedules from live EOL asset data.
Track each customer's current device, including model, manufacturer, SSD capacity, RAM, and processor; determine EOL eligibility and whether an upgrade is in progress.
Ensure old devices are replaced within 60 days.
Track whether machines are sent to the correct location and used by the intended individual.
Monitor available inventory at 9000 JDIS Config Center New and eligible, unreserved edge stockroom inventory less than 18 months old for EOL use.
Track completion percentage by edge PM against the original FY25 budget.
Mark machines as completed once purchased and deployed.
Coordinate with Edge to adjust production schedules based on its needs.
Manage exceptions to the process when flexible availability is needed.
Generate weekly progress reports to monitor progress toward the 100% program goal.
Present status updates and reports to the Edge group.