Onsite Computer Technician

Qualfon • Highland Park, MI

9d • Onsite

About The Position

The Computer Technician, End User works onsite at the company’s facility in Highland Park, Michigan. Under general supervision, the role performs analytical, technical, and administrative work related to planning, designing, maintaining, and installing personal computer systems. The technician performs Level 1 triage and provides onsite support for telecommunications, systems, and networking, as well as support for work-from-home agents and executive staff. The position also works with moderately complex applications, consults end users about hardware and software requirements, selects software from the available software stack, installs new hardware, and maintains existing equipment.

Requirements

• At least 1–2 years of experience as a personal computer technician supporting a large user environment.
• Proven ability to troubleshoot user issues remotely.
• Proficiency with MS Word, Excel, OneDrive, and Teams.
• Advanced knowledge of Microsoft Windows operating systems, personal computer-based application software, printers, and networking cabling.
• Expertise with remote support tools such as Bomgar.
• Knowledge of terminal servers or VMware.
• 1–2 years of hands-on networking and Active Directory experience.
• Advanced knowledge of personal computer hardware and peripherals.

Responsibilities

• Install and configure personal computer hardware, software applications, and peripherals.
• Provide support to senior management and executives.
• Work independently with minimal supervision.
• Install and configure operating systems, including Microsoft, Unix, and Linux.
• Troubleshoot common software and hardware problems in Windows 10.
• Troubleshoot network and systems connectivity issues involving routers, switches, circuits, servers, wireless equipment, and associated equipment.
• Provide Level 1 triage and onsite support for telecommunications, systems, and networking.
• Support work-from-home agents.
• Consult end users to determine hardware and software requirements, select appropriate software, and install and maintain hardware.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed