Computer Technician

Bristol Bay Area Health Corporation•Dillingham, AK

About The Position

The Computer Technician plays a critical role in maintaining and enhancing the technological infrastructure within an organization. This position is responsible for diagnosing, repairing, and upgrading computer hardware and software to ensure optimal performance and minimal downtime. The technician will work closely with end-users to provide technical support, troubleshoot issues, and implement effective solutions. Additionally, the role involves maintaining accurate records of repairs and configurations, as well as recommending improvements to systems and processes. Ultimately, the Computer Technician ensures that all computing resources are reliable, secure, and aligned with the organization's operational needs.

Requirements

High school diploma or equivalent
Proven experience in computer hardware and software troubleshooting and repair.
Familiarity with Windows and macOS operating systems.
Basic understanding of networking concepts and protocols.
Strong problem-solving skills and attention to detail.

Nice To Haves

Associate degree or technical certification in Computer Technology or related field
CompTIA A+ certification or equivalent technical certification.
Experience with enterprise-level IT support and ticketing systems.
Knowledge of cybersecurity best practices and tools.
Familiarity with virtualization technologies and cloud services.
Excellent communication skills and ability to work collaboratively in a team environment.

Responsibilities

Diagnose and repair hardware and software issues on desktops, laptops, and peripheral devices.
Install, configure, and upgrade computer systems and software applications according to organizational standards.
Provide timely technical support and guidance to end-users both remotely and on-site.
Maintain and update inventory of computer equipment and software licenses.
Document all service activities, including troubleshooting steps, repairs, and maintenance performed.
Collaborate with IT team members to implement system upgrades and security patches.
Assist in setting up new workstations and ensuring proper network connectivity.
Monitor system performance and recommend improvements to enhance efficiency and security.