Computer Repair Technician
About The Position
Riverside Technologies, Inc. is seeking a Computer Repair Technician to provide onsite hardware and networking support. The technician supports desktop, laptop, and server systems, performs installs, moves, adds, and changes, and provides technical assistance for computer systems and hardware. The role also includes follow-up services, problem escalation, diagnostics, hardware and software installation and repair, work-order prioritization, and inventory management. The technician is expected to communicate professionally with customers about repair steps, parts, and estimated completion times, and to maintain a professional demeanor and appearance.
Requirements
- High school diploma or GED.
- Ability to travel when required.
- Sense of urgency.
- Availability for varying shifts depending on customers’ needs.
- Regular, reliable attendance.
- Exceptional organizational skills and a professional presence.
- Ability to work efficiently within a team.
- Ability to move equipment weighing up to 25 pounds.
- Valid driver’s license and exceptional driving record.
- Ability to climb ladders and work at heights of 3–40 feet.
- Ability to pass a drug screening and background check.
Nice To Haves
- A+, Cisco, and HP certifications are highly desired.
- One year of experience in a field service support role supporting a variety of hardware and networking equipment is preferred.
Responsibilities
- Provide onsite hardware and networking support for desktops, laptops, and servers.
- Maintain a high degree of professionalism in actions, demeanor, and dress.
- Perform installs, moves, adds, and changes; test and inspect units for quality.
- Communicate accurately and professionally with customers about repair steps, ordered parts, and estimated completion times.
- Provide technical assistance and support for issues involving computer systems and hardware.
- Respond to customer assistance requests received by email.
- Monitor daily computer system performance and run diagnostic programs to identify problems.
- Install, modify, and repair computer hardware and software.
- Prioritize and review work orders to schedule daily work.
- Develop a working knowledge of operating standards, practices, and procedures.
- Perform inventory management.
- Drive a company vehicle for deliveries as part of the role.
- Perform other related duties as assigned.
Benefits
- 401(k) with match
- Medical benefits
- Dental benefits
- Vision benefits
- Paid holidays
- Generous PTO plan
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
