Computer Repair Technician – Windows & Mac (In-Shop)

PeggNet, LLC•Mendham, NJ

2d•$40,000 - $45,000•Onsite

About The Position

PowerPro Computers is seeking a dependable, knowledgeable, customer-focused Computer Repair Technician for its in-shop service location in Mendham, New Jersey. The position focuses on hands-on diagnosis, repair, upgrades, and maintenance of Windows PCs, Apple Mac computers, and everyday technology for residential customers and small businesses. It is primarily an in-shop computer repair and customer service position, rather than a traditional corporate IT help desk or network engineering role. The technician will diagnose and repair computers, replace and upgrade components, install and configure operating systems and software, address malware and data-transfer needs, and use diagnostic tools to verify repairs. The role also supports printers, home and small-business connectivity, email, and basic iPhone and iPad configuration. Customer-facing duties include documenting reported problems, explaining findings and costs, preparing estimates and obtaining authorization, communicating repair progress, managing service tickets, and performing final quality checks. The position is full-time and onsite, Monday through Friday, 8:45 AM to 5:15 PM, with compensation of $40,000–$45,000. A practical technical assessment may be included in the hiring process. Additional business technology support may be available depending on experience and business needs, but hands-on repair and daily shop operations remain the primary responsibility.

Requirements

Hands-on experience diagnosing and repairing Windows PCs and Apple Mac computers.
Strong working knowledge of Windows and macOS.
Experience troubleshooting computer hardware and software.
Ability to replace components and perform basic hardware upgrades.
Familiarity with malware removal, operating system installation, and basic data recovery.
Ability to install and troubleshoot printers, drivers, and common peripherals.
Basic understanding of wired and wireless networking.
Ability to configure and troubleshoot email accounts and applications.
Familiarity with basic iPhone and iPad configuration and troubleshooting.
Strong problem-solving skills and attention to detail.
Excellent customer service and communication skills.
Ability to work independently, follow established procedures, and manage multiple repair jobs.
Dependable, organized, and professional.

Nice To Haves

Previous experience working in a professional computer repair shop or service bench environment.
CompTIA A+ certification or equivalent practical experience.
Experience with Intel-based and Apple silicon Mac computers.
Familiarity with PC-Doctor, professional diagnostic software, and repair utilities.
Experience using imaging, cloning, and data recovery tools such as FOG, R-Studio, or DDRescue.
Familiarity with Windows recovery tools and macOS Recovery.
Experience with Microsoft 365, Google Workspace, and cloud services.
Experience using computer repair ticketing systems.
Experience helping residential and small-business customers.

Responsibilities

Diagnose and repair Windows desktops and laptops, Apple MacBooks and iMacs, and other supported computers.
Troubleshoot hardware problems, startup failures, performance issues, software errors, and operating system problems.
Replace and upgrade drives, memory, batteries, power supplies, and other supported components.
Install, repair, configure, and update Windows, macOS, applications, drivers, and firmware.
Diagnose and remove viruses, malware, spyware, and unwanted software.
Perform data transfers, backups, migrations, cloning, and basic data recovery.
Use diagnostic tools to identify problems and verify repairs; evaluate whether repairs are practical and cost-effective.
Install and troubleshoot printers, scanners, multifunction devices, wireless and network printers, drivers, and manufacturer software.
Troubleshoot home and small-business Wi-Fi and internet connectivity.
Configure email accounts using Outlook, Gmail, Apple Mail, Microsoft 365, and iCloud.
Assist customers with basic iPhone and iPad issues, including email setup, connectivity, synchronization, and application configuration.
Configure and troubleshoot common computer accessories and peripherals.
Assist customers with equipment drop-offs, pickups, and technical questions; listen to concerns and accurately document reported problems.
Explain diagnostic findings, repair options, and costs clearly; prepare estimates and obtain authorization before repairs.
Recommend appropriate upgrades, repairs, or replacement equipment when beneficial to the customer.
Provide timely updates about repair progress and completion, and manage multiple computers and service tickets efficiently.
Document troubleshooting, labor, parts, and customer communications accurately.
Follow procedures for protecting customer equipment and data.
Perform final testing and quality-control checks before returning equipment.
Maintain an organized, clean, and professional repair work area.