Computer Operations Technician

Great Lakes Bay Health Centers•Saginaw, MI

10d•Hybrid

About The Position

The Computer Operations Technician supports and maintains desktop and laptop computers across all organizational locations. The role manages enterprise endpoint deployments, patching, asset inventories, standard configurations, automation, documentation, reporting, and technology evaluation in a healthcare setting. It also coordinates with IT support, network and security teams, vendors, and clinical staff to address endpoint and specialized device needs. The position includes regular local travel between Great Lakes Bay Health Center sites, with occasional conference, vendor training, and professional development attendance. Work is full-time with flexible and varied hours, including required off-hours and weekend work for maintenance, deployments, and updates, and occasional on-call availability. Hybrid work may be available after the training period.

Requirements

High school diploma or GED required.
Three to five years of experience in enterprise desktop/laptop management or systems administration.
Demonstrated experience managing large-scale computer deployments of 500 or more devices.
Experience with endpoint management platforms such as Microsoft SCCM, Intune, or similar tools.
Expertise with Windows 10/11 and advanced knowledge of imaging and deployment tools, including MDT, SCCM, Intune, and JAMF.
Strong experience with enterprise patch management, large-scale software distribution, and automation using PowerShell, Python, or other scripting languages.
Working knowledge of Active Directory, Group Policy, Azure AD, asset management systems, inventory tracking, HIPAA security requirements, and healthcare compliance.
Strong analytical skills for resolving complex system issues and knowledge of networking fundamentals and endpoint connectivity.
Strong project management, organizational, written and verbal communication skills; ability to work independently with minimal supervision, manage multiple priorities, and explain technical concepts to non-technical stakeholders.
Ability to sit, stand, and/or walk for an entire workday; frequently lift, carry, push, pull, and/or twist while holding up to 50 pounds; and travel between facilities, including occasional work in server rooms or data centers.
Reliable transportation and timely, consistent attendance.
Regular local travel between Great Lakes Bay Health Center sites; occasional travel may use a personal vehicle, with reimbursement under corporate policy.

Nice To Haves

Associate’s or bachelor’s degree in Computer Science, IT, or a related field.
Relevant certifications such as CompTIA A+ or Microsoft MCSA.
Healthcare IT experience.
Ability to attend technology conferences, vendor training, and professional development events as required.

Responsibilities

Support and maintain desktop and laptop computers at organizational locations; deploy and administer workstations using endpoint management platforms, automated imaging tools, task sequences, and scripts.
Monitor endpoint health and compliance, coordinate hardware refreshes and lifecycle management, and troubleshoot deployment issues affecting multiple devices.
Manage enterprise patching and system updates across Windows and Linux systems, including testing, deployment, compliance tracking, emergency patching, maintenance documentation, and reporting.
Maintain hardware and peripheral inventories, conduct audits, track warranties and asset details, prepare reports, coordinate purchases and disposals, and manage equipment from acquisition through retirement.
Research and evaluate technologies and hardware suited to healthcare; conduct proof-of-concept testing, prepare cost-benefit analyses and recommendations, and support technology refresh planning.
Develop and maintain standard desktop and laptop environments, configuration baselines, system images, group policies, configuration profiles, and approved equipment standards.
Write and maintain PowerShell, Python, or batch scripts and custom tools for system management, asset tracking, reporting, monitoring, and workflow automation.
Maintain system configuration, deployment, troubleshooting, and procedure documentation; complete support tickets; prepare status, compliance, inventory, and lifecycle reports; and maintain knowledge base articles.
Coordinate with IT Technical Support, network and security teams, vendors, support providers, and clinical staff on endpoint issues, connectivity, compliance, hardware, and specialized medical devices.
Participate in IT project teams for system implementations.
Occasionally publish complex forms and procedures in-house and perform other assigned responsibilities.