Computer Facility Operations Technician

Gunnison Consulting Group • Washington, DC

9d • Onsite

About The Position

The Computer Facility Operations Technician provides technical support at data centers through system and network infrastructure installation and troubleshooting to help ensure optimal operations. The position is on-site five days per week in Washington, DC, with an estimated 40-hour workweek and 24x7 on-call support; shift work may be required to provide round-the-clock technical support for the House’s IT infrastructure. The role requires travel or driving between data center sites and the Capitol Hill Campus, U.S. citizenship, and the ability to obtain and maintain a Public Trust.

The technician supports data center infrastructure and operations, including DCIM, environmental monitoring and controls, access controls, and physical security. The position coordinates with the Data Center Manager, Facilities staff, the Asset Management Team, House Offices, vendors, customers, and other colleagues. It also supports equipment installations, relocations, and decommissioning; maintains inventory and records; receives and inspects shipments; and helps maintain safe, organized facility and storage environments.

The role requires three years of related experience or an equivalent combination of experience, including facility and data center operations, computer system operations, DCIM, environmental monitoring, and network cabling. A related bachelor’s degree or experience in asset management, logistics, warehouse operations, and inventory is desired. Salary is $55,000–$65,000 per year. Gunnison Consulting Group also describes bonus and profit-sharing opportunities, subject to company and employee performance.

Requirements

• U.S. citizenship is required.
• Three years of related experience or an equivalent combination of experience in the specified areas.
• Experience in facility operations and data center operations.
• Technology background and prior computer system operations experience.
• Extensive knowledge of DCIM, environmental monitoring, and network cabling.
• Ability to travel or drive between data center sites and the Capitol Hill Campus.
• Ability to provide 24x7 on-call support; shift work may be required to provide 24x7 technical support.
• Ability to obtain and maintain a Public Trust.
• Must be eligible for employment in the United States; the company is unable to sponsor candidates.

Nice To Haves

• Bachelor’s degree in a related field, or three or more years of related experience, or an equivalent combination of education, training, and experience in asset management, logistics, warehouse operations, and inventory.

Responsibilities

• Provide technical support at data centers by installing and troubleshooting system and network infrastructure.
• Manage DCIM and monitor environmental and access controls and physical security.
• Coordinate with the Data Center Manager and Facilities staff on environmental control and physical security.
• Communicate effectively with customers using HIR Facility Operations services.
• Coordinate and support Facilities Team, House Offices, and vendors with server and equipment installations, relocations, and decommissioning at data center facilities.
• Maintain an accurate, ongoing inventory of servers and equipment inside and outside data centers.
• Work independently or as part of a team and make decisions aligned with the organization’s mission.
• Work with the Asset Management Team to conduct asset inventories at all facilities and reconcile discrepancies.
• Receive and inspect incoming shipments, verify quantities, quality, and documentation, record discrepancies, coordinate returns, and report issues to the supervisor.
• Maintain clean, organized, safe, and secure warehouse and storage room environments.
• Recommend and implement inventory process improvements, standard operating procedures, and best practices.
• Ensure data center facility housekeeping tasks are performed.
• Conduct regular physical inventories of existing assets at all locations using scanner technology.
• Track serialized items and maintain records for audits.
• Participate cooperatively in matrix-managed projects.
• Maintain records of work operations, events, and logs and produce concise reports for management.
• Maintain professional relationships with customers, management, colleagues, and vendors, and deliver high-quality customer service.
• Maintain current diagrams of network components and fiber-optic cabling in assigned areas.
• Perform other official duties and special projects as assigned.

Benefits

• Three weeks of Personal Leave in the first year.
• 11 paid holidays each year.
• Five days of Flexible Time Off each year.
• 401(k) company match at 50% up to 10% of salary.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Public transportation subsidies.
• Certifications and training allowance of $2,500 per year.
• Bonus and profit-sharing opportunities, depending on company and employee performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed