Computer Operations Specialist

ESL Federal Credit Union•City of Rochester, NY

11d•Hybrid

About The Position

The Computer Operations Specialist monitors and supports the credit union’s overnight production processing environment. The role ensures scheduled batch jobs run successfully, identifies and responds to processing issues, and escalates incidents appropriately to minimize disruption to business operations. As the first line of response for overnight operational issues, this position helps maintain system availability and successful daily processing. The ideal candidate is reliable, attentive to detail, able to work independently, and has strong troubleshooting, communication, and critical-thinking skills. The position is scheduled for 40 hours per week, Monday through Friday from 8:00 p.m. to 5:00 a.m. The initial training period is during daytime hours for the first month. The role is hybrid and eligible for remote work up to 40% of the time. An on-call schedule occurs every three weeks, and flexibility is required to meet current and future business needs.

Requirements

High school diploma or General Equivalency degree.
At least one year of experience in computer operations, production support, IT support, or a related technical role.
An associate degree in IT, computer science, or a closely related field, or two years of additional experience in computer operations, production support, IT support, or a related technical role.
Effective organization, communication, interpersonal, and documentation skills.
Basic troubleshooting skills for automated operational processes.
Microsoft Office Suite skills.
Understanding of basic business banking products.
Ability to work independently while following predetermined procedures and process flows.
Demonstrated alignment with ESL’s Core Values, mission, vision, and purpose to help the community thrive and prosper.
Flexibility to meet current and future business needs and participate in the stated overnight schedule and on-call rotation.

Nice To Haves

At least three years of experience in computer operations, production support, IT support, or a related technical role.
Two years of experience monitoring automated systems, batch jobs, or operational processes.
Experience with multiple hardware/software platforms, including Windows, Linux, SQL, and Oracle.
High-level understanding of banking products, services, and supporting business processes.
Advanced troubleshooting skills, including file transfer, file manipulation, and internet-based file transfer processes.

Responsibilities

Monitor overnight batch processing and production systems to ensure scheduled jobs complete successfully.
Identify, investigate, and respond to processing failures, system alerts, and operational exceptions.
Escalate issues to appropriate technical resources according to established procedures.
Follow documented recovery procedures and perform approved corrective actions when necessary.
Validate successful completion of daily, weekly, monthly, and year-end processing activities.
Monitor system performance and processing timelines to identify potential delays or concerns.
Maintain operational logs, processing records, and incident documentation.
Execute scheduled operational tasks according to established procedures and calendars.
Participate in on-call coverage and shift handoffs as required.
Ensure production changes follow Change Management processes and procedures.
Serve as the primary overnight point of contact for operational issues.
Communicate processing status and incidents to management and support teams.
Work with internal IT staff and vendors to assist in resolving issues.
Document incidents, actions taken, and outcomes to support root cause analysis and continuous improvement.
Verify resolution of processing issues and ensure production schedules return to normal operation.
Maintain and update Standard Operating Procedures and operational documentation.
Recommend process improvements to increase efficiency, reliability, and operational effectiveness.
Assist with testing and validation of new operational procedures and production schedules.
Participate in disaster recovery exercises and operational readiness activities as assigned.
Maintain a commitment to professional growth and continuous improvement.