Computer Operations Specialist

ESL All Companies•Rochester, NY

10d•Hybrid

About The Position

The Computer Operations Specialist monitors and supports the credit union’s overnight production processing environment. The role ensures scheduled batch jobs run successfully, identifies and responds to processing issues, and escalates incidents appropriately to minimize disruption to business operations. As the first line of response for overnight operational issues, this position helps ensure system availability and successful daily processing. The ideal candidate is reliable, detail-oriented, able to work independently, and has strong troubleshooting, communication, and critical-thinking skills. This is a 40-hour-per-week hybrid position that is remote-eligible for up to 40% of the time. The overnight schedule is Monday through Friday, 8:00 p.m. to 5:00 a.m.; initial training is on days during the first month. On-call coverage occurs every three weeks, and flexibility is required to meet current and future business needs. Starting pay is $31.11 per hour, with an annual performance-based incentive for eligible employees. ESL offers a competitive benefits package focused on work-life balance, including a wellness program, family assistance plan, 401(k) with match, paid volunteer time, and Learning & Development training. ESL is committed to diversity, equity, and inclusion. The organization does not offer sponsorship for obtaining U.S. work authorization and is not enrolled in E-Verify, so it cannot support an extension of OPT employment authorization.

Requirements

High school diploma or General Equivalency degree required.
An associate degree in IT, computer science, or a closely related field, or two additional years of experience in computer operations, production support, IT support, or a related technical role.
At least one year of experience in computer operations, production support, IT support, or a related technical role.
Effective organization, communication, interpersonal, and documentation skills.
Basic troubleshooting skills for automated operational processes.
Microsoft Office Suite skills.
Understanding of basic business banking products.
Ability to work independently while following predetermined procedures and process flows.
Demonstrated alignment with ESL’s Core Values, mission, vision, and purpose to help the community thrive and prosper.
Ability to work overnight Monday through Friday, 8:00 p.m. to 5:00 a.m., with day-shift training during the first month.
Ability to participate in on-call coverage every three weeks and flexibility to meet current and future business needs.

Nice To Haves

Three or more years of experience in computer operations, production support, IT support, or a related technical role.
Two years of experience monitoring automated systems, batch jobs, or operational processes.
Experience with multiple hardware/software platforms, including Windows, Linux, SQL, and Oracle.
High-level understanding of banking products, services, and supporting business processes.
Advanced troubleshooting skills, including file transfer, file manipulation, and internet-based file transfer processes.

Responsibilities

Monitor overnight batch processing and production systems to ensure scheduled jobs complete successfully.
Identify, investigate, and respond to processing failures, system alerts, and operational exceptions.
Escalate issues to appropriate technical resources according to established procedures.
Follow documented recovery procedures and perform approved corrective actions when necessary.
Validate completion of daily, weekly, monthly, and year-end processing activities.
Monitor system performance and processing timelines for potential delays or concerns.
Maintain operational logs, processing records, and incident documentation.
Execute scheduled operational tasks according to established procedures and calendars.
Participate in on-call coverage and shift handoffs as required.
Ensure production changes follow Change Management processes and procedures.
Serve as the primary overnight contact for operational issues.
Communicate processing status and incidents to management and support teams.
Work with internal IT staff and vendors to assist with issue resolution.
Document incidents, actions taken, and outcomes to support root cause analysis and continuous improvement.
Verify resolution of processing issues and ensure production schedules return to normal operation.
Maintain and update Standard Operating Procedures and operational documentation.
Recommend process improvements to increase efficiency, reliability, and operational effectiveness.
Assist with testing and validation of new operational procedures and production schedules.
Participate in disaster recovery exercises and operational readiness activities as assigned.
Maintain a commitment to professional growth and continuous improvement, increasing value to ESL.