Computer Operations Technician

Glbhc•Saginaw, MI

9d•Hybrid

About The Position

The Computer Operations Technician supports and maintains desktop and laptop systems across all organizational locations. The role manages enterprise endpoint deployment, patching, asset inventory, standard configurations, automation, documentation, reporting, and technology evaluation. It also coordinates with IT support, network and security teams, clinical staff, vendors, and other project teams to maintain reliable and compliant computing environments, including healthcare-specific systems and requirements. This is a full-time position with flexible and varied hours. Work may be required during off-hours and weekends for maintenance, deployments, and updates, and occasional on-call availability is required for critical system issues. Regular local travel between Great Lakes Bay Health Center sites is required. Hybrid work may be available after a training period. The position requires a high school diploma or GED and three to five years of experience in enterprise desktop/laptop management or systems administration. An associate’s or bachelor’s degree and relevant certifications are preferred. The employee must be able to work across multiple locations and meet the stated physical demands.

Requirements

High school diploma or GED required.
Three to five years of experience in enterprise desktop/laptop management or systems administration.
Demonstrated experience managing large-scale computer deployments of 500 or more devices.
Experience with endpoint management platforms such as Microsoft SCCM, Intune, or similar tools.
Expertise with Windows 10/11 and advanced knowledge of imaging and deployment tools, including MDT, SCCM, Intune, and JAMF.
Strong experience with enterprise patch management, large-scale software distribution, and automation using PowerShell, Python, or other scripting languages.
Working knowledge of Active Directory, Group Policy, Azure AD, asset management systems, inventory tracking, HIPAA security requirements, and healthcare compliance.
Strong analytical skills for resolving complex system issues and knowledge of networking fundamentals and endpoint connectivity.
Strong project management, organizational, written communication, and verbal communication skills.
Ability to work independently with minimal supervision while managing multiple priorities, explain technical concepts to non-technical stakeholders, and collaborate effectively with an IT team.
Must be able to sit, stand, and/or walk for an entire workday and lift, carry, push, pull, and/or twist while holding up to 50 pounds often.
Must be able to work at multiple locations, with mobility throughout facilities, and occasionally work in server rooms or data center environments.
Must have reliable transportation and timely, consistent attendance.
Regular local travel between Great Lakes Bay Health Center sites is required; occasional travel between sites may use a personal vehicle.
Must work off-hours and weekends for system maintenance, deployments, and updates, and provide occasional on-call availability for critical system issues.

Nice To Haves

Associate’s or bachelor’s degree in Computer Science, IT, or a related field.
Relevant certifications such as CompTIA A+ or Microsoft MCSA.
Healthcare IT experience.

Responsibilities

Support and maintain desktop and laptop computers at all organizational locations.
Use endpoint management platforms to deploy and administer workstations organization-wide, including bulk operating system imaging, task sequences, and automation scripts.
Monitor endpoint health and compliance; coordinate hardware refreshes and equipment lifecycle management; troubleshoot deployment issues affecting multiple devices.
Manage enterprise patching across Windows and Linux systems, including planning, testing, deploying, and validating operating system updates and security patches.
Track patch compliance, address non-compliant systems and critical vulnerabilities, coordinate enterprise application updates, document maintenance procedures, and prepare compliance reports.
Maintain computer hardware and peripheral inventories, conduct asset audits, track assignments, locations, status, warranties, configurations, and serial numbers, and prepare asset reports.
Coordinate hardware purchases, vendor service requests, equipment disposals, and the equipment lifecycle from acquisition through retirement.
Research and evaluate technologies and hardware appropriate for healthcare settings; conduct proof-of-concept testing, cost-benefit analyses, and recommendations, and share findings with IT leadership.
Develop and maintain standard desktop and laptop environments, configuration baselines, system images, group policies, configuration profiles, approved equipment lists, and build procedures.
Ensure system configurations meet healthcare, security, and compliance standards.
Write and maintain PowerShell, Python, or batch scripts and custom tools for system management, asset tracking, reporting, monitoring, and workflow automation.
Maintain system configuration and procedure documentation, support tickets, deployment and troubleshooting resources, knowledge base articles, and reports on system status, compliance, inventory, and endpoint performance.
Coordinate with IT Technical Support, network and security teams, clinical staff, hardware vendors, and support providers; participate in IT project teams and support specialized medical-device computing needs.
Perform occasional in-house publishing of complex forms and procedures for documentation, and carry out other assigned responsibilities.
Travel locally between organizational sites and attend technology conferences, vendor training, and professional development events as required.