Computer Facility Operations Technician

Gunnison Consulting Group•Washington, DC

10d•$55,000 - $65,000•Onsite

About The Position

The Computer Facility Operations Technician provides technical support at data centers through system and network infrastructure installation and troubleshooting, helping ensure optimal operations. The position is responsible for data center infrastructure management (DCIM), environmental and access-control monitoring, and physical security coordination with the Data Center Manager and Facilities staff. The technician supports server and equipment installations, relocations, and decommissioning across data center facilities; maintains equipment inventories and records; receives and inspects shipments; and performs regular physical inventories using scanner technology. The role also helps maintain clean, organized, safe, and secure warehouse and storage environments, improves inventory processes, performs facility housekeeping, and maintains current network-component and fiber-optic cabling diagrams. The position requires effective communication and customer service, accurate operational records and reports, and the ability to work independently or as part of a team. It involves travel or driving between data center sites and the Capitol Hill Campus, 24x7 on-call support, and may require shift work to provide round-the-clock technical support. The work location is on-site in Washington, DC five days per week, with an estimated 40-hour workweek.

Requirements

U.S. citizenship is required.
Three years of related experience, or an equivalent combination of experience in the listed areas.
Experience in facility operations and data center operations.
Technology background and prior computer system operations experience.
Extensive knowledge of DCIM, environmental monitoring, and network cabling.
Ability to travel or drive between data center sites and the Capitol Hill Campus.
Ability to provide 24x7 on-call support; shift hours may be required to provide round-the-clock technical support for the House's information technology infrastructure.
Ability to obtain and maintain a Public Trust.
Must be eligible for employment in the United States; the employer is unable to sponsor candidates.

Nice To Haves

Bachelor's degree in a related field, or three or more years of related experience, or an equivalent combination of education, training, and experience in asset management, logistics, warehouse operations, and inventory.

Responsibilities

Provide technical support at data centers, including system and network infrastructure installation and troubleshooting.
Manage DCIM and monitor environmental controls, access controls, and physical security in coordination with the Data Center Manager and Facilities staff.
Communicate effectively with customers using HIR Facility Operations services.
Coordinate and support the Facilities Team, House Offices, and vendors with server and equipment installations, relocations, and decommissioning at data center facilities.
Maintain accurate, ongoing inventories of servers and equipment inside and outside data centers.
Work independently and as a team member, making decisions aligned with the organization's mission.
Work with the Asset Management Team to inventory assets at all facilities and reconcile discrepancies.
Receive and inspect shipments; verify quantities, quality, and documentation; record discrepancies; coordinate returns; and report issues to a supervisor.
Maintain clean, organized, safe, and secure warehouse and storage-room environments.
Recommend and implement inventory process improvements, standard operating procedures, and best practices.
Ensure data center facility housekeeping tasks are completed.
Conduct regular physical inventories of existing assets at all locations using scanner technology.
Track serialized items and maintain records for audits.
Participate cooperatively in matrix-managed projects.
Maintain records of work operations, events, and logs, and produce concise reports for management.
Maintain professional relationships with customers, management, colleagues, and vendors, and provide high-quality customer service.
Maintain current diagrams of network components and fiber-optic cabling in assigned areas.
Perform other official duties and special projects as assigned.

Benefits

Three weeks of personal leave in the first year.
11 paid holidays each year.
Five days of flexible time off each year.
401(k) company match at 50% up to 10% of salary.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
Public transportation subsidies.
Certifications and training allowance of $2,500 per year.
Bonus and profit-sharing opportunities, depending on company and employee performance.