About The Position

The Computer and Server Technician serves as a Field Engineer for large, complex clients, supporting a range of company products and services. The role performs server and storage break-fix work, VIP deskside support, and high-level installation activities for storage and network devices. It uses advanced tools, hardware, software, operating-system knowledge, and troubleshooting capabilities to resolve client problems and significant issues escalated by team members or clients. The technician also tests and certifies mainframes, servers, and other infrastructure associated with networks and peripherals. The role is based in Nashville, Tennessee. A valid driver’s license, a criminal background verification, and access to a reliable vehicle are required. The position may require access to export-controlled commodities and technology, so applicants should be eligible for any required U.S. Government authorizations.

Requirements

  • High school diploma or GED.
  • Generally, 4–6 years of experience in the area of responsibility.
  • Valid driver’s license.
  • Successful criminal background verification.
  • Access to a reliable vehicle.
  • Eligibility for any required U.S. Government authorizations if the role requires access to export-controlled commodities and technology.

Nice To Haves

  • Technical certification or an associate degree may be required.

Responsibilities

  • Serve as a Field Engineer for large, complex clients and across the company’s products and services.
  • Perform server and storage break-fix work.
  • Perform VIP deskside support activities.
  • Use advanced tools and technical knowledge to resolve client problems.
  • Conduct high-level installation activities for storage and network devices.
  • Troubleshoot and resolve significant issues escalated by team members or clients.
  • Test and certify mainframes, servers, and other infrastructure associated with networks and peripherals.

Benefits

  • Unlimited paid time off.
  • 401(k) plan.
  • Comprehensive healthcare.
  • HSA matching.
  • Ongoing learning opportunities.
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