About The Position

The Computer and Server Technician serves as a Field Engineer for large, complex clients across the company’s products and services. The role performs server and storage break/fix work, VIP deskside support, and high-level installation activities for storage and network devices. It uses advanced technical knowledge and troubleshooting skills to resolve significant client problems, including issues escalated by team members or clients, and tests and certifies mainframes, servers, and other network and peripheral infrastructure. A valid driver’s license, a reliable vehicle, and criminal background verification are required. The role may require access to export-controlled commodities and technology; applicants should be eligible for any U.S. Government authorizations required under export-control regulations.

Requirements

  • High school diploma or GED required.
  • May require a technical certification or associate degree.
  • Generally, 4–6 years’ experience in the area of responsibility.
  • Valid driver’s license required.
  • Must have access to a reliable vehicle.
  • Criminal background verification required.
  • Must be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Responsibilities

  • Serve as Field Engineer for large, complex clients across the company’s products and services.
  • Perform server and storage break-and-fix work.
  • Perform VIP deskside support activities.
  • Use advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
  • Apply advanced understanding of hardware, software, and operating systems, and advanced troubleshooting capabilities, to address significant issues escalated by team members or clients.
  • Test and certify mainframes, servers, and other infrastructure associated with networks and peripherals.

Benefits

  • Unlimited paid time off
  • 401(k) plan
  • Comprehensive healthcare
  • HSA matching
  • Ongoing learning opportunities
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