Compliance Coordinator (Customer onsite)

Expeditors•Grapevine, TX

2d•Onsite

About The Position

The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide by ensuring legal compliance and providing import/export administration and control within applicable rules and regulations. The role coordinates shipment logistics with internal and external customers, freight forwarders, customs officers, and other functional areas. This position is customer onsite and reports to an Onsite Trade Compliance Supervisor or Onsite Trade Compliance Manager. The coordinator builds customer relationships, manages customs compliance requests, reviews import and export shipping documentation, advises customers on trade restrictions and regulatory requirements, and monitors operational metrics and service-level agreements. The role also supports process improvements, projects, and transitions of new business initiatives between Compliance Teams. Employees are expected to meet the company standard of 52 hours of training per year and attend or complete required training.

Requirements

Bachelor's degree or equivalent working experience.
Understanding of international trade and customs regulations, Incoterms, and their impacts on the supply chain.
Knowledge of international air and ocean transport logistics processes.
Excellent customer service skills, including negotiation and the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Risk-sensitive approach and ability to recognize when problems arise or are likely to arise.
Excellent communication and interpersonal skills.
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
Time management, resource management, attention to detail, and persuasion skills.

Nice To Haves

1–3 years of related experience in customs compliance operations, import operations, or export operations.

Responsibilities

Build customer relationships and provide excellent customer service by understanding customer needs and goals.
Identify issues that may affect customer satisfaction and work on solutions to improve the customer experience.
Monitor and manage the ticketing system for customs compliance requests and resolve requests quickly.
Monitor compliance with applicable laws, regulations, corporate policies, customer policies, and requirements.
Verify and review import and export shipping documents and commercial invoices for compliance and correctness; approve them and complete customs exception tasks as needed.
Gather information and evaluate import and export restrictions and customs compliance requirements related to industries and supply chain impacts.
Develop regional subject-matter expertise and communicate policies and regulations to teams to maintain awareness and understanding.
Advise customers on import and export restrictions and customs-related matters.
Track operational metrics daily and meet service-level agreements.
Escalate issues promptly and keep management updated on work orders and other items as needed.
Identify process and procedure gaps and suggest improvements.
Stay current on regulatory requirements and procedures concerning imports and exports, other government agency requirements, export controls, prohibited and restricted goods, data analytics, emerging tools, and best practices; apply new knowledge to improve processes.
Support project execution and drive individually owned projects as assigned.
Support implementation of new business initiatives and their smooth transition between Compliance Teams.
Document and track project issues and action items, and follow up to ensure project activities are completed.
Meet the company standard of 52 hours of training per year and attend required training classes and complete mandatory training.