Compliance Coordinator (Customer onsite)

Expeditors•Grapevine, TX

2d•Onsite

About The Position

The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide by ensuring legal compliance and providing import/export administration and control within applicable rules and regulations. The position coordinates shipment logistics with internal and external customers, freight forwarders, customs officers, and other functional areas. This is a customer-onsite role reporting to an Onsite Trade Compliance Supervisor or Onsite Trade Compliance Manager. The coordinator builds customer relationships, provides customer service, monitors and resolves customs-compliance requests, reviews shipping documentation, and advises customers on customs-related matters. The role also tracks operational metrics and service-level agreements, stays current on regulatory requirements, identifies process improvements, and supports projects and new business initiatives. Employees are expected to meet the company standard of 52 training hours per year and complete required training.

Requirements

Bachelor's degree or equivalent working experience.
Understanding of international trade and customs regulations, Incoterms, and supply-chain impacts.
Knowledge of international air and ocean transport logistics processes.
Excellent customer-service skills, including negotiation and the ability to listen, comprehend, and communicate clearly and concisely to achieve positive results.
Risk sensitivity and ability to recognize when problems arise or are likely to arise.
Excellent communication and interpersonal skills.
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
Time management, resource management, attention to detail, and persuasion skills.

Nice To Haves

1–3 years of related experience in customs-compliance operations, import operations, or export operations preferred.

Responsibilities

Build customer relationships, understand customer needs and goals, and provide excellent customer service.
Identify issues that may affect customer satisfaction and work on solutions to improve the customer experience.
Monitor and manage the ticketing system for customs-compliance requests and resolve requests quickly.
Ensure ongoing adherence to laws, regulations, corporate policy, and customer policies and requirements.
Verify and review import and export shipping documents and commercial invoices for compliance and correctness; complete customs exception tasks as needed.
Gather information and evaluate import and export restrictions and customs-compliance regulatory requirements related to the industry and their supply-chain impacts.
Develop regional subject-matter expertise and communicate policies and regulations to teams to maintain awareness and understanding.
Advise customers on import and export restrictions and customs-related matters.
Track operational metrics daily and meet service-level agreements.
Escalate issues promptly and keep management updated on work orders and other items as needed.
Identify process and procedure gaps and suggest improvement opportunities.
Keep current on regulatory requirements and procedures governing imports and exports, other government agency requirements, export controls, prohibited and restricted goods, data analytics, emerging tools, and best practices; apply new knowledge to improve processes.
Support project execution and drive assigned individually owned projects as needed.
Support new business initiatives and their smooth transition between Compliance Teams.
Document and track project issues and action items, and follow up to help ensure project activities are completed.
Meet the company standard of 52 training hours per year, attend required training classes, and complete mandatory training.