Trade Compliance Coordinator (Customer Onsite)

Expeditors•Ellenwood, GA

1d•Onsite

About The Position

The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide by ensuring legal compliance and providing import/export administration and control under applicable rules and regulations. The role coordinates shipment logistics with internal and external customers, freight forwarders, customs officers, and other functional areas. This is a customer-onsite position reporting to the Onsite Trade Compliance Supervisor / Onsite Trade Compliance Manager. The coordinator builds customer relationships, resolves customs compliance requests, reviews shipping documents, advises on import and export requirements, monitors compliance and operational metrics, and supports process improvements and projects. The role also requires ongoing learning about regulatory requirements, procedures, tools, and best practices. Employees are expected to meet the company standard of 52 training hours per year and complete required training.

Requirements

Bachelor's degree or equivalent working experience.
Understanding of international trade and customs regulations, Incoterms, and supply-chain impacts.
Knowledge of international air and ocean transport logistics processes.
Excellent customer service skills, including negotiation and the ability to listen, understand, and communicate clearly and concisely to obtain positive results.
Risk sensitivity and ability to recognize when problems arise or are likely to arise.
Excellent communication and interpersonal skills.
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
Time management, resource management, attention to detail, and persuasion skills.

Nice To Haves

1–3 years of related experience in customs compliance operations, import operations, or export operations.

Responsibilities

Build customer relationships and provide excellent customer service by understanding customer needs and goals.
Identify issues that may affect customer satisfaction and work on solutions to improve the customer experience.
Monitor and manage the ticketing system for customs compliance requests and resolve requests quickly.
Monitor compliance with laws, regulations, corporate policies, customer policies, and requirements.
Verify and review import and export shipping documents and commercial invoices for compliance and correctness; approve them and complete customs exception tasks as needed.
Gather information and evaluate import and export restrictions and customs compliance regulatory requirements related to the industry and their supply-chain impacts.
Develop regional subject-matter expertise and communicate policies and regulations to teams to maintain awareness and understanding.
Advise customers on import and export restrictions and customs-related matters.
Track daily operational metrics and meet service-level agreements.
Escalate issues quickly and keep management updated on work orders and other items as needed.
Identify gaps in processes and procedures and suggest improvement opportunities.
Stay current on regulatory requirements and procedures governing imports and exports, other government agency requirements, export controls, prohibited and restricted goods, data analytics, emerging tools, and best practices; apply new knowledge to improve processes.
Support project execution and lead assigned individual projects as needed.
Support implementation of new business initiatives and their transition among Compliance Teams.
Document and track project issues and action items, and follow up to ensure project activities are completed.
Meet the company standard of 52 training hours per year, attend required training classes, and complete mandatory training.