Trade Compliance Coordinator (Customer Onsite)

Expeditors•Ellenwood, GA

2d•Onsite

About The Position

The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide while ensuring legal compliance and providing import/export administration and control under applicable rules and regulations. The role coordinates shipment logistics by working with internal and external customers, freight forwarders, customs officers, and other functional areas. This position is customer onsite and reports to the Onsite Trade Compliance Supervisor or Onsite Trade Compliance Manager. The coordinator provides customer service and compliance support, reviews shipping documents, handles customs compliance requests, tracks operational metrics and service-level agreements, and contributes to process improvements and projects. The position also requires ongoing regulatory awareness and completion of company training.

Requirements

Bachelor's degree or equivalent working experience.
Understanding of international trade and customs regulations, Incoterms, and supply-chain impacts.
Knowledge of international air and ocean transport logistics processes.
Excellent customer service skills, including negotiation and the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Risk sensitivity and the ability to recognize when problems arise or are likely to arise.
Excellent communication and interpersonal skills.
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
Time management, resource management, attention to detail, and persuasion skills.

Nice To Haves

1–3 years of related experience in customs compliance operations, import operations, or export operations.

Responsibilities

Build customer relationships and provide excellent customer service by understanding customer needs and goals.
Identify issues that may affect customer satisfaction and develop solutions to improve the customer experience.
Monitor and manage the ticketing system for customs compliance requests and resolve requests promptly.
Ensure ongoing compliance with laws, regulations, corporate policies, customer policies, and requirements.
Verify and review import and export shipping documents and commercial invoices for compliance and accuracy; approve documents and complete customs exception tasks as needed.
Gather information and evaluate import/export restrictions and customs compliance requirements related to the industry and supply chain impacts.
Develop regional subject-matter expertise and communicate with teams to maintain awareness and understanding of policies and regulations.
Advise customers on import/export restrictions and customs-related matters.
Track daily operational metrics and meet service-level agreements.
Escalate issues promptly and keep management informed about work orders and other items as needed.
Identify process and procedure gaps and suggest improvements.
Stay current on regulatory requirements and procedures for import/export, other government agency requirements, export controls, prohibited and restricted goods, data analytics, emerging tools, and best practices; apply new knowledge to improve processes.
Support project execution and lead individually assigned projects as needed.
Support implementation of new business initiatives and their transition between Compliance Teams.
Document and track project issues and action items, and follow up to ensure project activities are completed.
Meet the company standard of 52 training hours per year and attend required training classes.
Complete mandatory training when required.