Compliance and Training Manager

Boulder Housing Partners•Boulder, CO

About The Position

Under general supervision of the Director of Property Management, the Compliance and Training Manager leads BHP’s affordable housing compliance, centralized leasing and lease-ups, and property management training functions. This technical and people leadership role plans, directs, supervises, trains, and monitors compliance activities across BHP properties. It interprets regulatory requirements, assesses the materiality and risk of issues, distinguishes critical requirements from correctable administrative deficiencies, and determines when correction, additional documentation, authoritative guidance, or escalation is necessary. The manager protects BHP’s compliance interests while helping teams identify accurate, workable, and timely paths forward, and builds collaborative relationships across Property Management and other departments and partners. The manager supervises Compliance Specialists and the Senior Compliance Specialist and holds overall management accountability for the Centralized Leasing/Lease-up function. The role establishes priorities, work standards, coverage, quality expectations, and workflows; coaches staff; supports employee development; and maintains consistent and accountable team practices. It oversees applicable affordable-housing programs and agreements, regulatory changes, file-review and correction standards, audits and corrective actions, portfolio compliance obligations, policies and forms, staff onboarding and training, and workflows in Yardi and other applicable systems. The position also provides management oversight for centralized leasing and lease-up; serves as the Section 504 Coordinator for the Reasonable Accommodation Committee; oversees specified EIV responsibilities; manages relationships with public agencies, investors, consultants, and partner agencies; and may manage consultant contracts and invoices. The role may provide direct technical or processing support when necessary, while remaining accountable for sustainable team capacity, clear ownership, and effective controls. Work takes place in a normal office setting and includes travel among BHP properties and frequent interaction with residents and employees.

Requirements

At least three years of progressively responsible affordable-housing experience involving LIHTC, HOME, BAR, Section 8/PBC/PBV, HUD/PBRA, or comparable regulated housing programs.
At least three years of direct supervisory experience, including recent experience supervising employees.
Supervisory experience assigning and prioritizing work, providing coaching and feedback, managing workload and coverage, and being accountable for quality and deadlines.
Demonstrated experience interpreting regulatory requirements, making or recommending decisions in non-routine situations, and assessing the materiality and risk of compliance issues.
Demonstrated responsibility for regulatory, investor, funder, or affordable-housing audits, file reviews, findings, or corrective-action responses.
Experience developing or delivering training, written procedures, job aids, or operational guidance.
Working knowledge of applicable affordable-housing laws, regulations, regulatory agreements, fair-housing requirements, local landlord-tenant laws, and other requirements governing property management operations.
Strong relationship-building and communication skills across technical and nontechnical audiences, including the ability to explain requirements and resolve disagreement professionally.
Ability to lead with integrity, curiosity, accountability, consistency, and respect; maintain confidentiality; and support BHP’s mission and values.
Working knowledge of Yardi or similar property-management/compliance software and proficiency with Microsoft 365 tools.
Ability to travel among BHP properties and work in an office setting with frequent interaction with residents and employees.

Nice To Haves

Undergraduate degree in a related field or an equivalent combination of education and progressively responsible experience.
Recent experience supervising a centralized compliance, certification, leasing, or regulated operational team.
Experience with layered affordable-housing programs and development or lease-up work.
Experience leading system or workflow implementation and process improvement.
Bilingual proficiency in English and Spanish.
Current, relevant affordable-housing compliance certification(s), or ability to obtain required certifications within an established period after hire, in areas such as LIHTC, PBV/Section 8, PBRA, HOME, and Fair Housing. BHP will determine required certifications based on the assigned portfolio and responsibilities.

Responsibilities

Lead the compliance function and directly supervise Compliance Specialists and the Senior Compliance Specialist; set priorities, assign and balance work, monitor workload and quality, provide coaching and feedback, address performance concerns, plan coverage, and support staff development.
Maintain management accountability for the Centralized Leasing/Lease-up function, including its operating model, roles, coverage, service levels, quality standards, priorities, and handoffs.
Oversee compliance with applicable affordable-housing programs and agreements, including HUD/PBRA, LIHTC, HOME, HDG, CDBG, City of Boulder programs, Project-Based Vouchers, Move to Work requirements as applicable, LURAs, covenants, and other governing documents.
Monitor changes in laws, regulations, agency guidance, and program requirements; assess operational impacts and translate changes into policies, procedures, forms, training, and operational expectations.
Interpret and apply affordable-housing requirements to routine and complex situations; assess facts, materiality, resident and organizational impact, and potential consequences; determine appropriate correction, guidance, or escalation.
Establish and maintain consistent file-review and correction standards, calibrate reviewers, and distinguish critical deficiencies from deadline-based corrections and coaching or process-improvement items.
Serve as the first escalation point for compliance questions and partner with Regional Managers and property teams to clarify requirements, ownership, and deadlines and achieve compliant solutions.
Coordinate and supervise regulatory, investor, funder, and other compliance audits and reviews; set plans and deadlines, assign responsibilities, review documentation, oversee submissions and responses, track findings, and ensure timely corrective actions.
Monitor recertifications, renewals, file-review queues, correction cycles, reporting, and other compliance obligations; identify trends and backlogs, request recovery plans from Regional Managers, monitor completion, and provide hands-on support when directed by the Director of Property Management.
Develop, maintain, and communicate policies, procedures, controls, and decision guidance for resident-file setup and maintenance, project compliance, customer service, Limited English Proficiency, EIV, and other regulatory or operational requirements.
Create, review, and update applications, certifications, compliance forms, addenda, leases, Tenant Selection Plans, Affirmative Fair Housing Marketing Plans, Management Certifications, Rent Schedules, and other required documents; maintain approved versions in appropriate systems and repositories and communicate changes.
Lead compliance and role-specific Property Management onboarding and maintain training on application and move-in processes, occupancy, recertifications, accounts receivable, GPRI reports, fair housing, customer service, program requirements, and related subjects; provide refresher and targeted training, knowledge checks, and written guidance.
Translate complex regulatory language into plain-language procedures, job aids, examples, and decision tools that explain requirements, rationale, ownership, deadlines, whether work may proceed, and escalation needs.
Partner with Property Management, IT, and other stakeholders to establish effective assignment, notification, documentation, review, correction, and approval workflows in Yardi and other applicable systems; identify and coordinate solutions for data-quality and workflow issues.
Oversee centralized leasing and lease-up activities, which may include application intake and processing, eligibility review and verification, applicant communication, documentation follow-up, compliance approval, unit-offer and lease-up coordination, and readiness for handoff.
Serve as the 504 Coordinator for the Reasonable Accommodation Committee; receive, organize, track, and respond to accommodation requests, coordinate reviews, maintain documentation, and provide annual or targeted training as needed.
Maintain appropriate EIV access and expertise; run required monthly EIV reports for the PBC portfolio, including Canyon Pointe and Glen Willow, provide reports to responsible Property Managers for record updates, or delegate and oversee these responsibilities.
Develop working relationships with CHFA, the City of Boulder, DOLA/DOH, HUD-related partners, tax-credit investors, consultants, and partner agencies; respond to compliance questions and requests and represent BHP professionally.
Research and recommend third-party compliance support when needed, participate in contract negotiations, define deliverables, monitor consultant performance, and review and approve compliance-related invoices within assigned authority.
Perform other related duties as assigned.