Compliance and Training Manager

Boulder Housing Partners • Boulder, CO

2d • $90,000 - $110,000

About The Position

Under the general supervision of the Director of Property Management, the Compliance and Training Manager leads BHP’s affordable-housing compliance, centralized leasing and lease-up, and property-management training functions. The manager plans, directs, supervises, trains, and monitors compliance activities across BHP properties, helping ensure employees have clear standards, practical guidance, and the skills needed to perform compliant work.

This is a technical and people-leadership role requiring the manager to interpret regulatory requirements, assess the materiality and potential risk of issues, distinguish critical requirements from correctable administrative deficiencies, and determine when correction, additional documentation, authoritative guidance, or escalation is necessary. The manager protects BHP’s compliance interests while helping teams identify accurate, workable, and timely paths forward. The role builds collaborative relationships across Property Management and other departments and partners, fostering an approachable environment where employees raise questions, mistakes, and potential risks early while maintaining clear standards and accountability.

The manager oversees compliance programs and requirements, audit readiness and responses, portfolio monitoring and corrective actions, policies and documents, training and onboarding, compliance workflows and systems, centralized leasing and lease-up, reasonable-accommodation processes, EIV responsibilities, external relationships, and consultants and contracts. Success is measured by technical accuracy, consistency, responsiveness, sound judgment, effective supervision, audit readiness, staff capability, and strong partnership between Compliance and Operations.

Requirements

• At least three years of progressively responsible affordable-housing experience involving LIHTC, HOME, BAR, Section 8/PBC/PBV, HUD/PBRA, or comparable regulated housing programs.
• At least three years of direct supervisory experience, including recent employee supervision and responsibility for assigning and prioritizing work, coaching and feedback, workload and coverage management, and quality and deadline accountability.
• Demonstrated experience interpreting regulatory requirements, making or recommending decisions in non-routine situations, and assessing the materiality and risk of compliance issues.
• Demonstrated responsibility for regulatory, investor, funder, or affordable-housing audits, file reviews, findings, or corrective-action responses.
• Experience developing or delivering training, written procedures, job aids, or operational guidance.
• Working knowledge of applicable affordable-housing laws, regulations, regulatory agreements, fair-housing requirements, local landlord-tenant laws, and other requirements governing property-management operations.
• Strong relationship-building and communication skills with technical and nontechnical audiences, including the ability to explain requirements and resolve disagreements professionally.
• Ability to lead with integrity, curiosity, accountability, consistency, and respect; maintain confidentiality; and support BHP’s mission and values.
• Working knowledge of Yardi or similar property-management/compliance software and proficiency with Microsoft 365 tools.
• Ability to travel among BHP properties and work in an office setting with frequent interaction with residents and employees.

Nice To Haves

• Undergraduate degree in a related field or an equivalent combination of education and progressively responsible experience.
• Recent experience supervising a centralized compliance, certification, leasing, or regulated operational team.
• Experience with layered affordable-housing programs and development or lease-up work.
• Experience leading system or workflow implementation and process improvement.
• Bilingual proficiency in English and Spanish.
• Current, relevant affordable-housing compliance certification(s), or ability to obtain required certifications within an established period after hire, in areas such as LIHTC, PBV/Section 8, PBRA, HOME, and Fair Housing. BHP will determine certifications required for the assigned portfolio and responsibilities.

Responsibilities

• Directly supervise Compliance Specialists and the Senior Compliance Specialist, and hold management accountability for the Centralized Leasing/Lease-Up function, including service levels, workload, quality, coverage, and outcomes.
• Set team expectations and priorities; assign and balance work; monitor workload, service levels, quality, and deadlines; coach employees; address performance and accountability concerns; plan coverage; and support employee development.
• Oversee compliance with applicable affordable-housing programs and agreements, including HUD/PBRA, LIHTC, HOME, HDG, CDBG, City of Boulder programs, Project-Based Vouchers, Move to Work requirements as applicable, LURAs, covenants, and other governing documents.
• Monitor changes in laws, regulations, agency guidance, and program requirements; assess their operational impact; and translate changes into policies, procedures, forms, training, and expectations for Property Management staff.
• Interpret affordable-housing requirements in routine and complex situations, assess materiality and risk, distinguish critical deficiencies from lower-risk or correctable issues, and determine when to correct, seek guidance, or escalate.
• Create and maintain file-review and correction standards, calibrate reviewers, and identify which corrections prevent approval, must be completed by a deadline, or are coaching and process-improvement items.
• Serve as the first escalation point for compliance questions and partner with Regional Managers and property teams to clarify requirements, ownership, deadlines, and compliant solutions.
• Coordinate and supervise regulatory, investor, funder, and other audits and reviews; set plans and deadlines; assign responsibilities; review documentation; oversee submissions and management responses; track findings; and ensure corrective actions are completed and documented on time.
• Monitor recertifications, renewals, file-review queues, correction cycles, reporting, and other compliance obligations for accuracy and timeliness; identify trends and backlogs; request recovery plans; monitor completion; and provide hands-on support when directed by the Director of Property Management.
• Develop, maintain, and communicate policies, procedures, controls, and decision guidance for resident-file setup and maintenance, project compliance, customer service, Limited English Proficiency, EIV, and other regulatory or operational requirements.
• Create, review, and update applications, certifications, compliance forms, addenda, leases, Tenant Selection Plans, Affirmative Fair Housing Marketing Plans, Management Certifications, Rent Schedules, and other required documents; maintain approved versions in appropriate systems and repositories and communicate changes.
• Lead compliance and role-specific components of Property Management onboarding and maintain training covering new hires, applications and move-ins, occupancy, recertifications, accounts receivable, GPRI reports, fair housing, customer service, program requirements, refreshers, knowledge checks, written guidance, and targeted retraining.
• Translate complex regulatory language into plain-language procedures, job aids, examples, and decision tools that explain requirements, rationale, ownership, deadlines, whether work may proceed, and when to escalate.
• Partner with Property Management, IT, and other stakeholders to establish effective assignment, notification, documentation, review, correction, and approval workflows in Yardi and other applicable systems; identify and coordinate solutions to data-quality and workflow issues.
• Manage the centralized leasing and lease-up operating model, including roles, coverage, quality standards, priorities, and handoffs. Responsibilities may include application intake and processing, eligibility review and verification, applicant communication, documentation follow-up, compliance approval, unit-offer and lease-up coordination, and readiness of approved applicants and files for handoff.
• Serve as the 504 Coordinator for the Reasonable Accommodation Committee; receive, organize, track, and respond to Property Management accommodation requests; coordinate reviews; maintain documentation; and provide annual or targeted training to relevant teams.
• Maintain appropriate EIV access and expertise; run required monthly EIV reports for the PBC portfolio, including Canyon Pointe and Glen Willow, provide reports to responsible Property Managers for required record updates, or delegate EIV responsibilities while maintaining oversight.
• Develop relationships with CHFA, the City of Boulder, DOLA/DOH, HUD-related partners, tax-credit investors, consultants, and partner agencies; respond accurately and promptly to questions and requests and represent BHP’s compliance interests.
• When needed, research and recommend third-party compliance support, participate in contract negotiations, define deliverables and expectations, monitor consultant performance and completion, and review and approve compliance-related invoices within assigned authority.
• Perform other related duties as assigned. The role may provide direct technical or processing support when necessary while remaining accountable for sustainable team capacity, clear ownership, and effective controls.

Benefits

• Medical, dental, and vision health plans.
• Retirement benefits including a PERA defined benefit plan, 401(k), and 457 plans.
• Paid life insurance.
• Employee wellness program.
• Select paid Summer Fridays off, if applicable.
• Long-term disability.
• 13 paid holidays per year, plus vacation and sick leave.
• Five paid Summer Fridays off.
• Work-life programs, including flexible schedules and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed