Compliance Administrator

AAM Brand•Surprise, AZ

About The Position

The Compliance Administrator helps uphold standards in Asante Phase 2, a master-planned community in Surprise, Arizona, while providing homeowners with clear, professional guidance on CC&Rs, Architectural and Design Guidelines, compliance requirements, and architectural submittals. The role works with homeowners, committees, board members, staff, realtors, and third-party vendors to address compliance issues, review submissions, and support effective long-term solutions. The position conducts routine property inspections, investigates reported concerns and potential non-compliance, prepares notices and documentation, and maintains detailed records in company tracking systems. It also supports committee and board reviews, homeowner education, and the administration of appeals and architectural and landscape submittals.

Requirements

Ability to resolve conflict and work with difficult customers.
Ability to multitask and process large volumes of administrative work while maintaining attention to detail.
Ability to manage multiple tasks, establish priorities, and meet deadlines.
Strong organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and database systems, including Microsoft Office, internet, and email systems.
Ability to work professionally, positively, and effectively with homeowners and staff at all levels.
Excellent customer service skills.
Advanced verbal and written communication skills.
Ability to collaborate and cooperate within the department and with other departments.
Ability to interpret, evaluate, and explain governing documents, including CC&Rs and Design Guidelines, to homeowners, board members, and staff.
Ability to sit, stand, drive, and move throughout the day; use a computer in an office setting; and use a personal vehicle for routine community inspections.

Responsibilities

Ensure compliance with the CC&Rs and Design Guidelines to preserve, maintain, and enhance community value.
Partner with homeowners to educate them and develop effective, long-term solutions.
Research non-compliance issues and prepare documentation for Committee or Board review.
Record and track compliance information in the company database, maintaining detailed investigation and follow-up records.
Investigate complaints or accusations brought by homeowners and make determinations based on findings.
Oversee preparation of compliance notices, fine notices, and documentation for related compliance issues, as well as landscape and architectural submittals.
Conduct routine property tours and inspect all community lots for compliance with Association CC&Rs and Design Guidelines.
Prepare courtesy notices, violation and fine notices, and related compliance documentation.
Respond to homeowner questions and concerns about violation notices and architectural response notices.
Educate homeowners, staff, and realtors on submittal processes and compliance administration.
Review submittals for accuracy and completeness and work with the Design Review Committee and third-party vendor according to community guidelines.
Meet with homeowner committees and provide ongoing education.
Coordinate appeal documentation for Committee or Board review.
Develop and use the VMS software tracking system to ensure timely compliance implementation and monitor the database to uphold guideline standards.
Perform other related duties as directed.