Compliance Administrator

Associated Asset Management (AAM)•Surprise, AZ

About The Position

The Compliance Administrator helps uphold community standards and provide homeowners with a positive experience at Asante Phase 2, a master-planned community in Surprise, Arizona. The position provides guidance on CC&Rs, Architectural and Design Guidelines, compliance requirements, and architectural submittals. It supports compliance administration through homeowner education, inspections, investigation and documentation of issues, preparation of notices and review materials, and maintenance of tracking records and systems.

Requirements

Ability to resolve conflict and work with difficult customers.
Ability to multitask and prepare and process large amounts of administrative work while maintaining attention to detail.
Ability to handle multiple tasks, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and database systems, including Microsoft Office, internet, and email systems.
Ability to interact and work professionally, positively, and effectively with homeowners and staff at all levels.
Excellent customer service skills.
Advanced verbal and written communication skills.
Ability to work collaboratively and cooperatively within the department and with other departments.
Ability to interpret, evaluate, and explain governing documents, including CC&Rs and Design Guidelines, to homeowners, Board members, and staff.

Responsibilities

Ensure compliance with the CC&Rs and Design Guidelines to preserve, maintain, and enhance community value.
Partner with homeowners to provide education and support effective, long-term solutions.
Research non-compliance issues and prepare documentation for Committee or Board review.
Record and track compliance information in the company database.
Maintain detailed investigation records and follow-up reports regarding non-compliance.
Investigate homeowner complaints or accusations involving other parties and make determinations based on findings.
Oversee preparation of compliance notices, fine notices, related compliance materials, and landscape and architectural submittals.
Conduct routine property tours and inspections of community lots for compliance with Association CC&Rs and Design Guidelines.
Prepare courtesy notices, violation and fine notices, and supporting documentation.
Respond to homeowner questions and concerns about violation notices and architectural response notices.
Educate homeowners, staff, and realtors on submittal processes and compliance administration.
Review submittals for accuracy and completeness under community Design Guidelines and work with the Design Review Committee and third-party vendor.
Meet with and provide ongoing education to homeowner committees.
Coordinate appeal documentation for Committee or Board review.
Develop and use the VMS software tracking system to ensure timely implementation of compliance.
Monitor the software database to uphold guideline standards.
Perform other related duties as directed.