Complex Operations Manager

Janney Montgomery Scott LLC•Washington, DC

165d•$100,000 - $150,000

About The Position

The Complex Operations Manager is responsible for operational, administrative, and client support functions across a complex of branch offices. The role performs client and support-staff supervision as delegated by the Complex Manager, works closely with Compliance and Operations departments, and coordinates complex operational matters with Home Office Operations staff and others across the firm. The manager oversees branch operations, including cashiering, check and securities disbursements, correspondence, account transfers, margin, wire traffic, home office reports, order tickets, and records retention. The role also supervises and trains support staff, coordinates office workflow, assists with recruiting and onboarding, and maintains advanced knowledge of the firm’s products, services, technology, forms, and systems. The position offers a base salary of $100,000 to $150,000, with eligibility for an annual bonus or commissions if applicable. Full-time employees are eligible for company benefits. Total compensation is based on experience, skills, credentials, and geographic location.

Requirements

High school diploma; a bachelor’s degree is preferred.
Professional licenses: Series 7, 9 and 10, 63 and 65 (or 66).
Excellent customer service skills.
Computer skills in Word, Excel, PowerPoint, and Outlook.
Ability to work effectively in a fast-paced, deadline-oriented environment.
Strong attention to detail.
Ability to work effectively as part of a team.
High ethical standards.
Some travel may be required.

Nice To Haves

Bachelor’s degree.

Responsibilities

Oversee branch operations across the complex, including cashiering, disbursement of checks and securities, correspondence, account transfers, margin, wire traffic, home office reports, order tickets, client correspondence, and document retention.
Supervise and train Private Client Associates, Operations Assistants, and other complex support staff to ensure service consistent with Janney policy and SRO rules.
Source, interview, select, hire, register, and train new support staff.
Conduct regular staff meetings to train staff on policies and procedures and facilitate open dialogue.
Provide routine performance feedback and conduct annual performance reviews; address performance issues with the Complex Manager and Human Resources.
Direct support staff work and coordinate workflow within the office.
Provide training, coaching, and mentoring as a resource to others.
Maintain advanced knowledge of products, services, technology, forms, and systems.
Perform other duties that contribute to the position and complex’s effectiveness.
May assist with onboarding new Financial Advisors to the branch.
Coordinate complex recruiting activities with the Regional Assistant and Home Office as required.
Coordinate operational matters involving the complex with Home Office Operations staff and others in the firm.