Community Support Team Supervisor

Pillars Community Health•La Grange Park, IL

16h

About The Position

The Community Support Team (CST) Supervisor serves as the senior clinician and team lead for a high-intensity interdisciplinary behavioral health team providing the organization’s most intensive level of community-based care. The team serves people with complex, high-risk, and high-need behavioral health conditions. The supervisor oversees day-to-day clinical and administrative operations, provides direct supervision, facilitates coordinated care, and ensures high-quality, person-centered services. The role promotes integrated whole-person care addressing behavioral health, physical health, and safety needs, grounded in evidence-based practices and culturally responsive frameworks, with an emphasis on recovery, harm reduction, and trauma-informed care. The supervisor provides direct clinical services and supports staff development, program compliance, and organizational collaboration. Responsibilities include supervising and developing staff, leading team huddles and meetings, monitoring service hours and documentation, conducting assessments and treatment planning, providing therapy and crisis intervention, coordinating care, and ensuring fidelity to evidence-based models and applicable standards. Services may be delivered in client homes, community settings, the office, or virtually. Local travel, including transporting clients in the employee’s personal vehicle, is required.

Requirements

Master's degree in counseling, psychology, clinical social work, or a related field.
At least 2 years of experience in the mental health field.
LCPC, LCSW, or LMFT required; licensure eligibility may be considered if licensure can be obtained within 3–6 months of starting.
Experience providing clinical and administrative supervision, including directing the course of treatment.
Strong supervisory, planning, and organizational skills.
Excellent communication and interpersonal skills.
Ability to use systems-thinking approaches and analyze and solve problems.
Resilience and a growth mindset; proactive adaptability to program, client, and organizational needs.
Ability to work effectively with teams and individuals, build relationships, and achieve common goals.
Knowledge of implementing evidence-based practices.
Commitment to the organization’s mission and vision.
Current, valid Illinois Driver's License and a safe driving record.
Personal vehicle needed; staff transport clients and their belongings in their personal vehicles.

Nice To Haves

Experience on a Community Support Team (CST) or Assertive Community Treatment (ACT) Team is strongly preferred.

Responsibilities

Carry out supervisory responsibilities, including hiring and training staff, assigning and directing work, evaluating performance, coaching and developing staff, addressing concerns, and completing required administrative documentation.
Assume responsibility for the work of all interdisciplinary team members and cultivate a positive, collaborative team culture.
Lead daily team huddles and weekly team meetings to facilitate communication and coordinated care.
Ensure staff meet direct service hour expectations and maintain high standards of documentation and clinical quality.
Monitor staff compliance with required training and administrative policies.
Provide weekly direct services, including mental health rehabilitative services, individual, group, and/or family therapy, and crisis intervention as needed.
Conduct person-centered assessments and develop individualized treatment plans with clients, families, and team members.
Diagnose and treat behavioral health conditions using evidence-based practices, including WRAP, IMR, and Motivational Interviewing.
Identify changes in client needs, including decompensation or hospitalization risk, and adjust levels of care accordingly.
Coordinate care with families, internal providers, and external partners such as schools, DCFS, hospitals, and community organizations.
Deliver services in homes, community settings, the office, and virtually as appropriate.
Respond to client and family needs outside scheduled sessions, including during crises.
Monitor team caseloads and ensure appropriate staff-to-client ratios.
Assist with scheduling to ensure client needs are met daily.
Ensure fidelity to evidence-based models and compliance with documentation standards, billing requirements, organizational policies, and regulatory and accreditation standards.
Complete and review clinical documentation, including IM+CANS and progress notes, for accuracy, quality, and timeliness.
Collaborate with the Director of Mental Health Services, VP of Behavioral Health, and other program leaders to meet performance goals and program needs.
Participate in cross-team initiatives and care coordination with internal services.
Attend required organizational meetings, in-services, training sessions, and consultation groups.
Provide mission-focused care, supervision, and leadership to improve community health and empower individuals through compassionate, whole-person care.
Embody PCH values of access, community, diversity, respect, and service excellence.
Maintain a safe driving record and current, valid Illinois Driver's License; use a personal vehicle to transport clients and their belongings.