Community Support Team Director

Trinity Services Inc.•New Lenox, IL

3d•$55,000 - $59,000

About The Position

Under the direction and supervision of the Clinical Director, the Community Support Team (CST) Director leads, administers, supervises, and oversees Trinity Services' Community Support Team. The CST supports people in a permanent supportive housing program through on-site and community-based services for individuals living with mental illness and other disabilities. Services promote recovery, housing stability, independence, and meaningful community integration. The Director provides clinical and administrative leadership to ensure high-quality, person-centered services and compliance with agency, funding, and regulatory requirements. The role oversees program operations and clinical services, supervises staff, monitors documentation and performance, coordinates housing and community partnerships, and contributes to organizational leadership and administration. The Director also provides direct clinical and service support as needed and travels between program locations and throughout the community, including a weekly meeting at the main office in New Lenox, Illinois.

Requirements

Knowledge of third-wave contextual behavioral therapy models and their application in community-based mental health services.
Strong clinical judgment, independent decision-making, and problem-solving abilities.
Ability to provide effective leadership, supervision, coaching, and professional development to staff.
Ability to collaborate and maintain positive working relationships with employees, individuals served, families, guardians, community partners, and other stakeholders.
Ability to work effectively with people from diverse backgrounds and with varying levels of maturity, functioning, and support needs.
Ability to facilitate collaborative team meetings involving individuals served and members of their Community Support Teams.
Ability to promote employee morale and foster a collaborative team environment.
Ability to plan, organize, develop, implement, and evaluate programs, goals, objectives, policies, and procedures that support quality services.
Ability to interpret and communicate agency policies, procedures, regulations, and expectations effectively.
Ability to identify and incorporate evidence-based practices, new approaches, and innovative strategies into existing programs.
Excellent written and verbal communication skills.
Strong organizational, time-management, and administrative skills.
Excellent interpersonal skills, cultural competency, and experience working with diverse populations.
Strong self-motivation, initiative, flexibility, and accountability.
Ability to lift more than 40 pounds from floor to waist without assistance.
Ability to remain standing or sitting in a stationary position for extended periods.
Ability to operate a motor vehicle.
Ability to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and other office equipment.
Ability to perform physical activities that may include driving, balancing, pulling, pushing, standing, climbing, grasping, stooping, crouching, crawling, kneeling, reaching, lifting, and repetitive movements.

Responsibilities

Lead, manage, coordinate, implement, and evaluate all CST operations and program planning.
Ensure the delivery of high-quality, person-centered clinical and supportive services that reflect individuals' needs, preferences, goals, and desired outcomes.
Develop and maintain relationships with community agencies, healthcare providers, and other resources.
Oversee resident recruitment, intake, and admissions, including timely collection and review of clinical documentation.
Complete or oversee mental health assessments, diagnostic evaluations, individualized treatment planning, and applicable assessment tools such as IATP, LOCUS, and DLA.
Develop, implement, monitor, and revise individual treatment plans and goals as needs change.
Provide individual therapy and counseling as needed, and provide crisis intervention, support, and coordination.
Support individuals in accessing and maintaining public benefits, healthcare, and other community resources; coordinate with medical and psychiatric providers and help individuals navigate appointments and recommended care.
Promote recovery, independence, and community integration by supporting daily living skills, including cooking, nutrition, housekeeping, and laundry.
Supervise and support CST staff, including recruitment, hiring, performance evaluations, and ongoing professional development.
Set staff expectations, delegate responsibilities, guide individual and group programming, and provide staff coverage or direct service when needed.
Evaluate program effectiveness and recommend service or group improvements; communicate agency policies and operational changes to staff.
Promote positive staff relationships, accountability, teamwork, and a supportive work environment.
Review clinical documentation, billing notes, and service data for accuracy, quality, and compliance with Medicaid and other requirements; guide staff on documentation and service requirements.
Ensure timely completion and submission of Medicaid mental health billing and monitor productivity, service targets, and performance metrics.
Analyze program data and recommend caseload, staffing, and service-delivery changes; ensure practices align with agency policies, funding requirements, and regulations.
Collaborate with the Property Manager to promote housing stability and complete monthly apartment inspections.
Coordinate with community providers, family members, guardians, and other members of individuals' support networks, as appropriate.
Liaise among the CST, Trinity's main office, and other program locations, and represent Trinity Services in the community.
Collaborate on program development, system improvements, and enhanced service delivery; communicate operational challenges and recommendations to the Clinical Director.
Participate in program budget development and monitoring with the Clinical Director, Network Director, and other leaders.
Participate in the Trinity leadership team, agency-wide committees, network initiatives, task groups, weekly leadership meetings, and collaboration with the Behavioral Health Leadership Team.
Maintain timely, professional communication with individuals served, families, guardians, employees, visitors, community agencies, and other stakeholders.
Travel between program locations and throughout the community to meet with individuals in their apartments and attend meetings, including a weekly meeting at the New Lenox, Illinois main office.
Perform other duties as assigned.