Community Support Team Director

Trinity Services•New Lenox, IL

About The Position

Under the direction and supervision of the Clinical Director, the Community Support Team (CST) Director leads, administers, supervises, and oversees Trinity Services' Community Support Team. The CST supports people participating in a permanent supportive housing program that integrates on-site and community-based services for individuals living with mental illness and other disabilities. Its services include case management, individual and group therapy, coping and independent living skills development, referrals and links to community resources, medication education and coordination, benefits counseling, community integration, and the development of natural and community-based support systems. The Director provides clinical and administrative leadership to ensure high-quality, person-centered services and compliance with agency, funding, and regulatory requirements. The role includes program operations and evaluation, clinical assessment and treatment planning, direct supervision and development of staff, documentation and billing oversight, performance monitoring, housing and community coordination, and organizational leadership. The Director also provides direct services and staff coverage as needed, travels between program locations and throughout the community, and attends a weekly meeting at the main office in New Lenox, Illinois. The position is classified as exempt. The salary range is $55,000–$59,000, depending on degree and licensure, with eligibility for quarterly bonuses of up to $2,000.

Requirements

Knowledge of third-wave contextual behavioral therapy models and their application in community-based mental health services.
Strong clinical judgment, independent decision-making, and problem-solving abilities.
Ability to provide effective leadership, supervision, coaching, and professional development to staff.
Ability to collaborate and maintain positive working relationships with employees, individuals served, families, guardians, community partners, and other stakeholders.
Ability to work effectively with individuals from diverse backgrounds and with varying levels of maturity, functioning, and support needs.
Ability to facilitate collaborative team meetings involving individuals served and members of their Community Support Teams.
Ability to promote employee morale and foster positive staff relations and a collaborative team environment.
Ability to plan, organize, develop, implement, and evaluate programs, goals, objectives, policies, and procedures that support quality services.
Ability to interpret and communicate agency policies, procedures, regulations, and expectations effectively.
Ability to identify and incorporate evidence-based practices, new approaches, and innovative strategies into existing programs.
Excellent written and verbal communication skills.
Strong organizational, time-management, and administrative skills.
Excellent interpersonal skills, cultural competency, and experience working with diverse populations.
Strong self-motivation, initiative, flexibility, and accountability.
Ability to lift more than 40 pounds from floor to waist without assistance.
Ability to remain stationary, including standing or sitting, for extended periods.
Ability to operate a motor vehicle.
Ability to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and other office equipment.
Ability to perform physical activities that may include driving, balancing, pulling, pushing, standing, climbing, grasping, stooping, crouching, crawling, kneeling, reaching, lifting, and repetitive movements.

Responsibilities

Lead, manage, plan, coordinate, implement, and evaluate all CST operations.
Ensure delivery of high-quality, person-centered clinical and supportive services aligned with individuals' needs, preferences, goals, and desired outcomes.
Develop and maintain relationships with community agencies, healthcare providers, and other resources.
Oversee resident recruitment, intake, and admission, including timely collection and review of clinical documentation.
Complete or oversee mental health assessments, diagnostic evaluations, and individualized treatment planning.
Develop, implement, monitor, and revise individual treatment plans and goals as needs change.
Complete clinical assessments and tools, including IATP, LOCUS, and DLA.
Provide individual therapy and counseling as needed, and provide crisis intervention, support, and coordination.
Support individuals in accessing and maintaining public benefits, healthcare, and community resources; coordinate with medical and psychiatric providers and support appointment follow-through.
Promote recovery, independence, and community integration by supporting daily living skills such as cooking, nutrition, housekeeping, and laundry.
Supervise, recruit, hire, evaluate, coach, and support CST staff, and provide ongoing professional development.
Set staff expectations, delegate responsibilities, and guide the planning and facilitation of individual and group programming.
Evaluate program effectiveness and recommend service or group improvements; provide staff coverage and direct services when needed.
Communicate agency policies, procedures, announcements, and operational changes through staff meetings and other channels.
Promote positive staff relationships, accountability, teamwork, and a supportive work environment.
Review clinical documentation, billing notes, and service delivery data for accuracy, quality, and compliance with Medicaid and other requirements.
Provide staff feedback and guidance on Medicaid mental health documentation and service requirements, and ensure timely submission of Medicaid mental health billing.
Monitor productivity, service delivery targets, and program metrics; analyze data and recommend changes to caseload distribution, staffing, and service delivery.
Ensure clinical and administrative practices align with agency policies, funding requirements, and applicable regulations.
Collaborate with the Property Manager to promote housing stability and complete monthly apartment inspections.
Coordinate services and communicate, as appropriate, with providers, family members, guardians, and others in each individual's support network.
Serve as a liaison among the CST, Trinity's main office, and other program locations.
Represent Trinity Services professionally and maintain positive relationships with funding sources, community partners, and supporting organizations.
Collaborate with Trinity staff on program development, system improvements, and enhanced service delivery.
Anticipate operational challenges and communicate concerns, recommendations, and problem areas to the Clinical Director.
Participate in program budget development and monitoring with the Clinical Director, Network Director, and other leaders.
Participate in the Trinity leadership team, agency-wide committees, network initiatives, task groups, weekly leadership meetings, and collaboration with the Behavioral Health Leadership Team.
Maintain timely, professional communication with individuals served, families, guardians, employees, visitors, community agencies, and other stakeholders.
Travel between program locations and within the community to meet individuals in their apartments and attend meetings, including a weekly meeting at the New Lenox main office.
Perform other duties as assigned.