Community Support Team Supervisor

Pillars Community Health•La Grange Park, IL

2d•$64,000 - $75,000

About The Position

The Community Support Team (CST) Supervisor is the senior clinician and team lead for a high-intensity, interdisciplinary behavioral health team providing the organization’s most intensive level of community-based care to individuals with complex, high-risk, and high-need behavioral health conditions. The supervisor oversees the team’s day-to-day clinical and administrative operations, provides direct supervision, facilitates coordinated care, and ensures the delivery of high-quality, person-centered services. The role promotes integrated, whole-person care addressing behavioral health, physical health, and safety needs. Services are grounded in evidence-based practices and culturally responsive frameworks, emphasizing recovery, harm reduction, and trauma-informed care. The supervisor provides direct clinical services and contributes to staff development, program compliance, and organizational collaboration.

Requirements

Master’s degree in counseling, psychology, clinical social work, or a related field.
At least 2 years of experience in the mental health field.
LCPC, LCSW, or LMFT license required; licensure eligibility may be considered if the license can be obtained within 3–6 months of starting.
Experience providing clinical and administrative supervision, including directing the course of treatment.
Strong supervisory, planning, and organizational skills.
Excellent communication and interpersonal skills.
Ability to use systems-thinking approaches and analyze and solve problems.
Resilience, a growth mindset, and the ability to be proactive and adapt to program, client, and organizational needs.
Ability to work effectively with teams and individuals, build relationships, and achieve common goals.
Knowledge of implementing evidence-based practices.
Commitment to the organization’s mission and vision.
Maintain a safe driving record and hold a current, valid Illinois Driver’s License.
Have a personal vehicle and transport clients and their belongings in it.

Nice To Haves

Experience on a Community Support Team (CST) or Assertive Community Treatment (ACT) team is strongly preferred.

Responsibilities

Supervise and lead the interdisciplinary team, including hiring, training, assigning and directing work, evaluating performance, coaching staff, providing clinical and administrative supervision, resolving concerns, and completing required administrative documentation.
Take responsibility for the work performed by all interdisciplinary team members and cultivate a positive, collaborative team culture.
Lead daily team huddles and weekly team meetings to support communication and coordinated care.
Ensure staff meet direct service hour expectations and maintain documentation and clinical quality standards; monitor required training and administrative-policy compliance.
Provide weekly direct services, including mental health rehabilitation, individual, group, and/or family therapy, and crisis intervention as needed.
Conduct person-centered assessments and develop individualized treatment plans with clients, families, and team members.
Diagnose and treat behavioral health conditions using evidence-based practices, including WRAP, IMR, and Motivational Interviewing.
Identify changes in client needs, including decompensation or hospitalization risk, and adjust levels of care accordingly.
Coordinate care with family members, internal providers, and external partners, including schools, DCFS, hospitals, and community organizations.
Deliver services in client homes, community settings, the office, and virtually, as appropriate.
Respond to client and family needs outside scheduled sessions, including during crises.
Monitor team caseloads and staff-to-client ratios, and assist with scheduling to meet daily client needs.
Ensure fidelity to evidence-based models and compliance with documentation standards, billing requirements, organizational policies, and regulatory and accreditation standards.
Complete and review clinical documentation, including IM+CANS and progress notes, for accuracy, quality, and timeliness.
Collaborate with the Director of Mental Health Services, VP of Behavioral Health, and other program leaders to meet performance goals and program needs.
Participate in cross-team initiatives, care coordination with internal services, organizational meetings, in-services, training sessions, and consultation groups.
Provide mission-focused care, supervision, and leadership, embodying PCH values of access, community, diversity, respect, and service excellence.