Community Support Team Lead (4662)
About The Position
Carolina Outreach is seeking a full-time Community Support Team (CST) Professional Team Lead to provide community-based therapy and case management to adults with serious and persistent mental health challenges. The role helps clients strengthen their ability to function and achieve their goals in the community through individualized, person-centered support. The position provides assessments, therapy, psychoeducation, symptom management, referrals, case management, advocacy, crisis response, and support for rehabilitative and independent living skills. Services are delivered in community-based settings, with coordination among clients, families, care teams, and community resources. The Team Lead also maintains compliant clinical documentation and monitors service quality. The role is based in Jacksonville, North Carolina, and involves local travel. Compensation is salaried; the listed compensation section gives a range of $57,806.91–$67,134, with placement based on licensure, education, and experience. The job details also list a salary range of $57,806.91–$77,904.00.
Requirements
- Master’s degree from an accredited university in Counseling or a related field.
- Valid North Carolina licensure to provide mental or behavioral healthcare; listed licenses include LCSW, LCSWA, LCMHC, LCMHCA, LMFT, or Licensed Psychologist.
- At least two years of experience working with individuals with mental and/or behavioral health issues, including writing person-centered plans, conducting effective group therapy, and providing mental health diagnoses.
- General working knowledge of North Carolina’s human services delivery system.
- Valid driver’s license, auto insurance, and reliable transportation.
- Must be authorized to work in the United States.
- Successful completion of background checks and credential verification.
Nice To Haves
- Employee supervisory experience preferred.
- Experience with Electronic Medical Records (EMR) preferred.
Responsibilities
- Conduct comprehensive initial assessments and reassessments to evaluate client needs and strengths.
- Provide individual, family, and/or group therapy using evidence-based practices.
- Develop and implement person-centered plans to guide service delivery.
- Monitor and manage symptoms through psychoeducation and therapeutic interventions.
- Facilitate referrals to higher levels of care, such as ACT services, when appropriate.
- Help clients access and coordinate benefits, community resources, and services.
- Liaise with clients, families, and community resources to support continuity and effectiveness of services.
- Educate clients and families about community resources, benefits, and service options.
- Support development of rehabilitative and independent living skills.
- Deliver services in off-site, community-based settings.
- Respond promptly and effectively to client crises.
- Maintain accurate, timely, and compliant service notes, treatment plans, progress reports, and other clinical documentation.
- Monitor and evaluate service quality for compliance with agency standards and client needs.
- Collaborate with care teams as needed and maintain compliance with clinical and regulatory standards.
- Participate in supervision when applicable based on licensure level.
Benefits
- Health plan coverage through Anthem, including access to the Sydney app and 24/7 access to licensed doctors, therapists, and psychiatrists when enrolled in a medical plan.
- Health Savings Account (HSA) or Flexible Spending Account (FSA).
- Two dental plan options through Delta Dental.
- Vision plan through EyeMed.
- Optional Dependent Care Flexible Spending Account for childcare expenses.
- Generous paid time off.
- 401(k) or Roth IRA retirement programs administered by Empower.
- Financial planning and education services at no cost.
- Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability.
- Educational Assistance, subject to position, hire date, and years of service eligibility.
- Licensure Residency Program for full-time clinical staff.
- Advancement and career development opportunities.
- Flexible scheduling options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
