Community Support Specialist

Health Connect America•Moss Point, MS

11d

About The Position

Health Connect America provides mental and behavioral health services to children, families, and adults. The Community Support Specialist delivers case management and community resource support, working with clients and families in coordination with treatment teams, professionals, and agencies. The role requires meeting with clients weekly or bi-weekly for up to 12 months and providing on-call support as required by program requirements. The organization is COA-accredited and emphasizes client-centered, evidence-informed care and staff development and well-being.

Requirements

Bachelor’s degree in a human services discipline, including fields such as Social Work, Psychology, Sociology, Counseling, or Criminal Justice.
Experience working with children and families in a case management or community resource position.
Must be provisionally credentialed as a PCSS in Mississippi and eligible to be fully credentialed as a CSS in Mississippi.

Responsibilities

Provide quality case management services and ensure documentation meets Payer, State, and COA standards and requirements.
Assist in marketing new referrals.
Communicate with customers, colleagues, and others to answer questions, explain information, and address complaints or concerns.
When no wraparound facilitator is present with MYPAC, make two contacts per week by phone or face to face and document them.
Connect families with needed and available community resources.
Follow up with clients and agencies as appropriate to document referral use and success.
Complete documentation within established time frames.
Meet with clients weekly or bi-weekly for up to 12 months, subject to MYPAC requirements.
Attend and participate in weekly Treatment Team meetings.
Serve as a liaison with other professionals and agencies related to the client.
Complete a recovery support plan with each individual within the first 30 days of referral to services.
Provide 24/7 on-call support for clients as required by program requirements.
Ensure compliance with state regulatory bodies.

Benefits

Flexible scheduling.
Employee Assistance Program (EAP), including eight mental health counseling sessions annually.
Paid time off for full-time employees.
Paid holidays for full-time employees.
Medical insurance.
Dental insurance.
Vision insurance.
Other voluntary insurance products.
Health Navigator access.
Health Savings Account with company contribution.
Dependent Daycare Flexible Spending Account.
Health Reimbursement Account.
401(k) Retirement Plan.
Benefits Hub.
Tickets at Work.