Community Standards Coordinator

Reston Association•Reston, VA

6h•Onsite

About The Position

The Community Standards Coordinator supports Reston Association’s design review process and enhances the member experience through clear communication, efficient administration, and consistent application of Association standards. The role promotes understanding of and compliance with the Association’s covenants, bylaws, procedures, design guidelines, and community standards. It provides administrative and operational support to residential, non-residential, apartment, and commercial members and applicants, as well as to the Design Review Board. The coordinator helps administer the design review process consistently and supports an informed, transparent, and well-coordinated member experience. Working closely with Compliance and Outreach teams, the role aligns communication, education, issue resolution, and follow-through. Work includes processing design review applications, supporting board meetings, maintaining records, and supporting departmental and Association needs. This is an on-site position at Reston Association’s Reston headquarters at 12001 Sunrise Valley Drive, Reston, Virginia. The work is primarily in a typical office environment with a quiet noise level, with occasional fieldwork in varying weather conditions. The schedule may need to be adjusted to accommodate evening meetings.

Requirements

Associate or bachelor’s degree in a related field, or an equivalent combination of education and 2–4 years of relevant experience.
Approximately three years of experience in community association management, architectural or design review, covenant administration, planning, code compliance, or a related field; recent graduates may be considered.
Strong customer service, communication, and interpersonal skills.
Ability to interpret policies, procedures, guidelines, and technical standards.
Strong research, analytical, and organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
Proficiency in Microsoft Office, including Outlook, Word, Excel, Access, and Teams, and in Zoom.
Ability to work independently, exercise sound judgment, and adapt in a fast-paced, member-focused environment.
Strong technical writing skills, including the ability to translate complex information into clear, user-friendly communication.
Ability to collaborate effectively within a team environment.
Knowledge of architectural components and ability to read and interpret site plans, elevations, and photometric studies.
Ability to work in a typical office environment with a quiet noise level and perform occasional fieldwork in varying weather conditions.
Flexibility to adjust schedule as needed, including availability to attend evening meetings.

Nice To Haves

Advanced degree or coursework in Planning, Architecture, or a related field.
Professional certification such as Certified Manager for Community Associations (CMCA), Association Management Specialist (AMS), Professional Community Association Manager (PCAM), or similar.

Responsibilities

Evaluate and process Design Review applications, verify application completeness, schedule reviews, and distribute board decisions.
Support Design Review Board meetings by coordinating logistics and drafting meeting minutes.
Maintain accurate records in SharePoint and other systems.
Analyze design guidelines and draft recommended decisions.
Serve as a primary point of contact for non-residential and commercial members.
Conduct estoppel inspections.
Collaborate with Compliance and Outreach teams on communication, education, issue resolution, and follow-through.
Ensure adherence to policies, procedures, and organizational standards while supporting departmental and Association needs.