Community Resource Navigator

CASA•York, PA

18h

About The Position

The Community Resource Navigator works within We Are CASA’s Health Department to assess members’ needs and help them access appropriate community resources. The position researches public and private social-service resources, engages service providers, and supports individuals and families as they navigate local social-service and healthcare systems. The Navigator collaborates with the Health and Social Services team to develop individualized wellness plans, make referrals, and follow up to help ensure services are delivered. The role serves low-income immigrant communities and requires culturally and linguistically appropriate, accessible service. The Navigator provides in-person outreach and guidance, as well as assistance by telephone; conducts eligibility assessments; supports applications and paperwork; and provides case management and data entry. The position works both independently and collaboratively, participates in training, and may work occasional nights and weekends. This is a union-represented position.

Requirements

High school graduate.
At least 2 years of experience working with low-income immigrant communities, preferably at a nonprofit or community-based organization in a multi-ethnic, multicultural environment.
Knowledge of the social-service safety net, including general knowledge of Medicaid, Medicare, WIC, CHIP, health insurance, community clinics, and the healthcare system.
Ability to communicate effectively orally and in writing.
Proficiency in Microsoft Office Suite, including Word, Excel, and Adobe PDF Professional.
Ability to collaborate effectively with coworkers and clients face-to-face and in meetings.
Strong customer-service skills, problem-solving ability, initiative, and organizational skills.
Commitment to social change and to growing CASA as a membership organization in which members have decision-making authority.
Experience working with the immigrant community and a strong commitment to workers’ and immigrants’ rights.
Ability to work occasional nights and weekends.

Nice To Haves

Some college-level coursework, preferably in social or health sciences.
Spanish, French, Haitian Creole, or another language, depending on location.

Responsibilities

Interview members and their families and assess social, emotional, mental, physical, and economic needs.
Conduct in-person outreach in areas where the target population lives and gathers.
Guide community members through health and social services in person or by telephone.
Assess individuals and families for eligibility for health and social-service programs.
Work with the Health and Social Services team to develop individualized wellness plans.
Refer members to resources identified in their wellness plans and follow up to help ensure services are delivered.
Help members complete applications and other paperwork needed to access services.
Provide information and services in a culturally and linguistically appropriate manner and ensure accessibility for people with disabilities.
Provide in-depth case management through internal systems.
Enter data regularly into We Are CASA’s reporting system to meet contractor requirements.
Participate in assignments scheduled out of We Are CASA centers in response to contract requirements.
Provide quality customer service to members, partner organizations, vendors, visitors, callers, and others encountered in the role.
Participate in ongoing training about immigrant rights, community resources, trauma-informed practices, and cultural competency.
Understand, process, and promote We Are CASA membership and services.
Maintain a positive attitude and perform other job-related duties as assigned.

Benefits

Paid annual leave starting at three weeks per year, accrued proportionally per pay period.
Two weeks of paid sick leave.
Three days of paid personal leave.
Additional compensatory leave for exempt employees.
Sixteen paid holidays per calendar year.
Health, dental, and vision insurance, with employer-paid premiums at stated rates for employees and eligible dependents.
Basic life and AD&D insurance.
Long- and short-term disability insurance.
Professional-development reimbursement of up to $3,000 for eligible work-related study.
Employee Assistance Program.
Voluntary flexible spending account, including dependent care.
401(k) retirement plan with a 2% discretionary employer match.
Supplemental health insurance.
Mileage reimbursement for positions required to drive on We Are CASA business.
Cell phone stipend for positions required to use a personal cellphone for CASA business.