Community Resource Coordinator II

Centene Corporation•Remote-NC, NC

8d•$18 - $28

About The Position

The Community Resource Coordinator II supports community connection activities by connecting members with community resources that support their care management journey and provide needed care resources cost-effectively. The role provides members with information about known community resources and helps the care team identify community support and provide health education as appropriate. This is a field-based position. Applicants must reside in Bladen, Brunswick, Columbus, Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, New Hanover, Pender, Richmond, Robeson, Sampson, or Scotland County, North Carolina. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with evening and weekend work required. The ideal candidate has field-based and community outreach experience, including home visits, and can work independently and as part of a team. The coordinator supports member outreach, resource referrals, assessments, and community education in collaboration with nurses and social workers. The position requires a high school diploma or GED and 1–2 years of related experience. The pay range is $17.84–$28.02 per hour.

Requirements

High school diploma or GED.
1–2 years of related experience.
Working knowledge of Social Determinants of Health (SDOH) barriers.
Applicants must reside in one of the listed North Carolina counties: Bladen, Brunswick, Columbus, Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, New Hanover, Pender, Richmond, Robeson, Sampson, or Scotland.
Computer proficiency, excellent communication and customer service skills, and strong assessment skills are identified as desirable candidate attributes.
Ability to work effectively independently and as part of a team.

Nice To Haves

Field-based and community outreach experience, including conducting home visits.

Responsibilities

Connect members with known community and care resources in a cost-effective manner.
Coordinate community outreach resources available to members and promote awareness of care and services.
Support members with inquiries about community and care resources and opportunities available to them.
Support member correspondence and educational materials to facilitate successful community connections.
Document and maintain community resources in accordance with standards of practice, policies, and health plan requirements.
Assist the clinical team of nurses and social workers with outreach, community education, informal guidance, and member support.
Conduct non-clinical general health assessments to refer members to appropriate care or services, resolve concerns on members’ behalf, and gather information for medical providers and organizational staff.
Conduct non-medical assessments, including home safety and assessments of community or environmental resources, transportation, and employment, to support referrals, resolve concerns, and gather information for medical providers and organizational staff.
Conduct telephonic and/or in-person outreach to locate hard-to-reach individuals and families in the community.
May visit individual homes and/or community organizations.
Perform other duties as assigned.
Comply with all policies and standards.