Community Resource Coordinator II
About The Position
The Community Resource Coordinator II supports community connection activities by connecting members to community resources that support their care management journey and provide necessary care resources cost-effectively. The coordinator shares known community resources with members and helps the care team identify community support and provide health education as appropriate. This is a field-based position. Applicants must reside in one of the following North Carolina counties: Avery, Buncombe, Burke, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, or Yancey. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional evening and weekend work required. The role may involve visits to individual homes and community organizations and telephonic or in-person outreach to hard-to-reach individuals and families. The position requires a high school diploma or GED and 1–2 years of related experience. The ideal candidate has experience in field-based maternal and child health services, community outreach, and conducting home visits; is computer-savvy; has excellent communication, customer service, and assessment skills; and can work effectively independently and as part of a team. Working knowledge of social determinants of health barriers is also required. Centene describes its work as supporting individuals, families, and communities by making healthcare more accessible and effective. The company offers competitive pay and a comprehensive benefits package. Actual pay may vary based on skills, experience, education, job-related factors, and full-time or part-time status. Total compensation may include additional incentives, and benefits may depend on program eligibility.
Requirements
- High school diploma or GED.
- 1–2 years of related experience.
- Working knowledge of social determinants of health barriers.
- Computer savvy, with excellent communication and customer service skills and strong assessment skills.
- Ability to work effectively independently and as part of a team.
- Must reside in one of the listed North Carolina counties: Avery, Buncombe, Burke, Caldwell, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Swain, Transylvania, or Yancey.
- Availability for the regular Monday–Friday, 8:00 AM–5:00 PM schedule and occasional evening and weekend work.
Nice To Haves
- Experience in field-based maternal and child health services.
- Experience in community outreach.
- Experience conducting home visits.
Responsibilities
- Connect members to known community and care resources in a cost-effective manner.
- Support coordination of community outreach resources available to members and promote awareness of care and services.
- Respond to member inquiries about community and care resources and opportunities.
- Support member-related correspondence and educational materials to facilitate successful community connections.
- Document and maintain community resources in accordance with standards of practice and health plan requirements.
- Assist the clinical team of nurses and social workers with outreach, community education, informal guidance, and member support.
- Conduct non-clinical general health assessments to refer members to appropriate care or services, resolve concerns on members’ behalf, and gather information for medical providers and staff.
- Conduct non-medical assessments, including home safety and assessments of community and environmental resources, transportation, and employment, to support referrals, resolve concerns, and gather information for medical providers and staff.
- Conduct telephonic and/or in-person outreach to locate hard-to-reach individuals and families in the community.
- Visit individual homes and/or community organizations as needed.
- Perform other duties as assigned.
- Comply with all policies and standards.
Benefits
- Competitive pay.
- Health insurance.
- 401K and stock purchase plans.
- Tuition reimbursement.
- Paid time off and holidays.
- Flexible approach to work, with remote, hybrid, field, or office work schedules.
- Additional forms of incentives may be included in total compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
