Community Resource Coordinator II
About The Position
The Community Resource Coordinator II supports community connection activities by connecting members with community resources that support their care management journey and provide necessary care cost-effectively. The coordinator shares known community resources with members and supports the care team in identifying community support and providing health education as appropriate. This is a field-based position. Applicants must reside in one of these North Carolina counties: Beaufort, Bertie, Camden, Carteret, Chowan, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Halifax, Hertford, Hyde, Jones, Lenoir, Martin, Northampton, Onslow, Pamlico, Pasquotank, Perquimans, Pitt, Tyrrell, Washington, or Wayne. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional evening and weekend work required. The role works with members, nurses, social workers, medical providers, and other organizational staff. It includes outreach by phone or in person, non-clinical assessments, referrals, community education, resource coordination, documentation, and potentially visits to individual homes or community organizations. The ideal candidate has experience with field-based maternal and child health services, community outreach, and home visits; is computer-savvy; has excellent communication and customer service skills and strong assessment skills; and can work effectively independently and as part of a team. Working knowledge of Social Determinants of Health barriers is also noted. Centene describes its work as connecting people to care and supporting healthier lives. The company offers a comprehensive benefits package, subject to program eligibility, and is an equal opportunity employer.
Requirements
- High school diploma or GED.
- 1–2 years of related experience.
- Must reside in one of the listed North Carolina counties.
- Working knowledge of Social Determinants of Health barriers.
- Computer-savvy, with excellent communication and customer service skills and strong assessment skills.
- Ability to work effectively independently and as part of a team.
- Regular schedule is Monday through Friday, 8:00 AM to 5:00 PM; occasional evening and weekend work is required.
Nice To Haves
- Experience in field-based maternal and child health services.
- Experience in community outreach.
- Experience conducting home visits.
Responsibilities
- Connect members with known community and care resources in a cost-effective manner.
- Support coordination of community outreach resources available to members and promote awareness of care and services.
- Assist members with inquiries about community and care resources and opportunities available to them.
- Support member correspondence and educational materials to facilitate successful community connections.
- Document and maintain community resources in accordance with standards of practice, policies, and health plan requirements.
- Assist the clinical team of nurses and social workers with outreach, community education, informal guidance, and member support.
- Conduct non-clinical general health assessments to refer members to appropriate care or services, resolve concerns on members’ behalf, and gather information for medical providers and organizational staff.
- Conduct non-medical assessments, including home safety and assessments of community or environmental resources, transportation, and employment, to support referrals, resolve concerns, and gather information for medical providers and staff.
- Conduct telephone and/or in-person outreach to locate hard-to-reach individuals and families in the community.
- Visit individual homes and/or community organizations as needed.
- Perform other duties as assigned.
- Comply with all policies and standards.
Benefits
- Competitive pay.
- Health insurance.
- 401(k) and stock purchase plans.
- Tuition reimbursement.
- Paid time off plus holidays.
- Flexible approach to work, with remote, hybrid, field, or office work schedules.
- Potential additional incentive compensation, subject to applicable factors and program eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
