Community Resource Coordinator II

Centene Corporation•Remote-NC, NC

8d•$18 - $28•Onsite

About The Position

The Community Resource Coordinator II supports community connection activities by connecting members to community resources that support their care management journey and provide necessary care resources cost-effectively. The coordinator shares known community resources with members and supports the care team in identifying community support and providing health education as appropriate. This is a field-based position. Applicants must reside in one of these North Carolina counties: Alleghany, Ashe, Davidson, Davie, Forsyth, Guilford, Randolph, Rockingham, Stokes, Surry, Watauga, Wilkes, or Yadkin. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional evening and weekend work required. The role may involve visits to individual homes and community organizations. The position requires a high school diploma or GED and 1–2 years of related experience. The ideal candidate has experience in field-based maternal and child health services, community outreach, and home visits; is computer-savvy; has excellent communication and customer service skills and strong assessment skills; and can work effectively independently and as part of a team.

Requirements

High school diploma or GED.
1–2 years of related experience.
Working knowledge of Social Determinants of Health (SDOH) barriers.
Applicants must reside in Alleghany, Ashe, Davidson, Davie, Forsyth, Guilford, Randolph, Rockingham, Stokes, Surry, Watauga, Wilkes, or Yadkin County, North Carolina.
Computer proficiency, excellent communication and customer service skills, strong assessment skills, and ability to work independently and as part of a team.

Nice To Haves

Experience in field-based maternal and child health services.
Experience in community outreach.
Experience conducting home visits.

Responsibilities

Connect members to known community and care resources in a cost-effective manner.
Support coordination of community outreach resources available to members and promote awareness of care and services.
Respond to member inquiries about community and care resources and opportunities.
Support member correspondence and educational materials to facilitate successful community connections.
Document and maintain community resources in accordance with standards of practice and health plan requirements.
Assist nurses and social workers with outreach, community education, informal guidance, and member support.
Conduct non-clinical general health assessments to refer members to appropriate care or services, resolve concerns on members’ behalf, and gather information for medical providers and organizational staff.
Conduct non-medical assessments, including home safety and assessments of community or environmental resources, transportation, and employment, to refer members to appropriate care or services, resolve concerns, and gather information for medical providers and staff.
Conduct telephone and/or in-person outreach to locate hard-to-reach individuals and families in the community.
Visit individual homes and/or community organizations as needed.
Perform other duties as assigned.
Comply with all policies and standards.