Community Resource Coordinator II

Centene Corporation • Remote-CA, CA

2d • $18 - $28

About The Position

The Community Resource Coordinator II supports community connection activities by connecting members with community resources that support their care management journey and provide needed care cost-effectively. The role provides members with information about known community resources and supports the care team in identifying community support needs and providing health education as appropriate.

Candidates must reside in or near Los Angeles County, California, and be able to travel locally up to 75% of the time. The role involves telephonic and in-person outreach, including visits to individual homes and community organizations. Prior experience with health plans, member education, and field-based work is preferred. Requires a high school diploma or GED and 1–2 years of related experience.

Requirements

• High school diploma or GED.
• 1–2 years of related experience.
• Reside in or near Los Angeles County, California.
• Ability to travel locally up to 75% of the time.
• Working knowledge of Social Determinants of Health (SDOH) barriers.

Nice To Haves

• Previous experience with health plans.
• Previous experience in member education.
• Previous field-based work experience.

Responsibilities

• Connect members with known community and care resources in a cost-effective manner.
• Support coordination of community outreach resources available to members and promote awareness of care and services.
• Respond to member inquiries about community and care resources and opportunities.
• Support member correspondence and educational materials to facilitate successful community connections.
• Document and maintain community resources in accordance with standards of practice, policies, and health plan requirements.
• Assist nurses and social workers with outreach, community education, informal guidance, and member support.
• Conduct non-clinical general health assessments to refer members to appropriate care or services, resolve concerns on members’ behalf, and gather information for medical providers and organizational staff.
• Conduct non-medical assessments, including home safety and assessments of community or environmental resources, transportation, and employment, to identify appropriate referrals, resolve concerns, and gather information for medical providers and organizational staff.
• Conduct telephonic and/or in-person outreach to locate hard-to-reach individuals and families in the community.
• Visit individual homes and/or community organizations as needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive pay.
• Health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible approach to work, with remote, hybrid, field, or office work schedules.
• Potential additional forms of incentives; eligibility may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED