Community Resource Coordinator II

Centene Corporation•Remote-NC, NC

9d•$18 - $28•Onsite

About The Position

The Community Resource Coordinator II supports community connection activities by linking members to community resources that support their care management journey and provide necessary care cost-effectively. The role shares information about known community resources, helps the care team identify members’ community support needs, and provides health education as appropriate. This is a field-based position for candidates residing in Alexander, Anson, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, or Union County, North Carolina. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional evening and weekend work required. The coordinator provides outreach and support to members, including non-clinical health and non-medical assessments, referrals, and assistance resolving concerns. Work may involve telephonic or in-person outreach, home visits, and visits to community organizations. The role also supports nurses and social workers with outreach, community education, informal guidance, and member support.

Requirements

High school diploma or GED.
1–2 years of related experience.
Working knowledge of Social Determinants of Health (SDOH) barriers.
Must reside in one of the following North Carolina counties: Alexander, Anson, Cabarrus, Catawba, Cleveland, Gaston, Iredell, Lincoln, Mecklenburg, Rowan, Stanly, or Union.
Computer-savvy, with excellent communication and customer service skills.
Strong assessment skills and ability to work effectively independently and as part of a team.

Nice To Haves

Experience in field-based maternal and child health services, community outreach, and conducting home visits.

Responsibilities

Connect members to known community and care resources in a cost-effective manner.
Coordinate community outreach resources available to members and promote awareness of care and services.
Respond to member inquiries about community and care resources and opportunities.
Support member correspondence and educational materials to facilitate successful community connections.
Document and maintain community resources in accordance with standards of practice, policies, and health plan requirements.
Assist the clinical team of nurses and social workers with outreach, community education, informal guidance, and member support.
Conduct non-clinical general health assessments to refer members to appropriate care or services, resolve concerns on members’ behalf, and gather information for medical providers and organizational staff.
Conduct non-medical assessments, including home safety and assessments of community or environmental resources, transportation, and employment, to make referrals, resolve concerns, and gather information for medical providers and organizational staff.
Conduct telephonic and/or in-person outreach to locate hard-to-reach individuals and families in the community.
Visit individual homes and/or community organizations as needed.
Perform other duties as assigned.
Comply with all policies and standards.