Community Resource Coordinator II

Centene Management Company•Bentonville, AR

8d•Remote

About The Position

The Community Resource Coordinator II supports community connection activities by connecting members with community resources that support their care management journey and provide necessary care in a cost-effective manner. The role shares known community resources with members and helps the care team identify community supports and provide health education as appropriate. This is a remote, community-based community health worker position serving Benton County, Arkansas. Candidates must reside in Benton County and be available for face-to-face outreach throughout the assigned area. The preferred schedule is 9:30 a.m.–6:00 p.m. Central Time. The position works with clinical nurses and social workers and may involve visits to individual homes and community organizations. The role conducts non-clinical health and non-medical assessments, performs telephonic and in-person outreach, supports member correspondence and education, and documents community resources in accordance with health plan requirements. It requires a high school diploma or GED and 1–2 years of related experience. Prior CHW experience is preferred.

Requirements

High school diploma or GED.
1–2 years of related experience.
Must reside in Benton County, Arkansas.
Must be available for face-to-face member outreach throughout the assigned area.
Working knowledge of Social Determinants of Health (SDOH) barriers.

Nice To Haves

Prior community health worker (CHW) experience.

Responsibilities

Connect members to known community and care resources in a cost-effective manner.
Support coordination of community outreach resources available to members and promote awareness of care and services.
Assist members with inquiries about community and care resources and opportunities available to them.
Support member-related correspondence and educational materials to facilitate successful community connections.
Document and maintain community resources in accordance with standards of practice and health plan requirements.
Provide assistance to the clinical team of nurses and social workers, including outreach, community education, informal guidance, and member support.
Conduct non-clinical general health assessments to refer members to appropriate care or services, resolve concerns on members’ behalf, and gather information for medical providers and organizational staff.
Conduct non-medical assessments, including home safety, community and environmental resources, transportation, and employment, to make referrals, resolve concerns, and gather information for medical providers and organizational staff.
Conduct telephone and/or in-person outreach to locate hard-to-reach individuals and families in the community.
Visit individual homes and/or community organizations as needed.
Perform other duties as assigned.
Comply with all policies and standards.