Community Relationship Analyst

CVS Health•Columbus, OH

About The Position

Community Relationship Analysts (CRAs) are part of Oak Street Health’s Outreach team, which engages adults on Medicare in the community to support new patient growth. The role builds relationships with community leaders and partners to create opportunities for outreach, strengthen local connections, and market Oak Street Health to eligible adults. Success requires flexibility, creativity, teamwork, and problem-solving. The CRA researches community influencers and partners, develops and maintains local relationships, supports patient acquisition and lead-generation goals, and coordinates collaborative initiatives. The position also plans community events, manages stakeholder communications, and works with Outreach and Growth colleagues to advance community engagement across an assigned territory.

Requirements

Previous experience in account engagement or community engagement.
Comfort with cold calling and prospecting in a business-to-business environment.
Comfort with daily accountability for metrics, including account touchpoints, events scheduled, leads generated, and new patients added.
Ability to adapt to and overcome external relationship issues to achieve positive outcomes.
Ability to manage multiple projects and accounts simultaneously.
Ability to proactively generate new growth opportunities for Outreach teams.
Public-speaking ability and strong written and verbal communication skills.
Bachelor’s degree or equivalent work experience.
U.S. work authorization.

Nice To Haves

Fluency in Spanish, Polish, Russian, or another language spoken by people in the communities served, where necessary.

Responsibilities

Research and understand the landscape of influencers and community partners in the assigned market.
Prospect and cold call local businesses and organizations, including senior buildings, libraries, churches, and senior groups.
Use community relationships to engage Medicare-eligible adults and support patient acquisition and lead-generation targets for centers in the assigned territory.
Work with local community leaders to identify opportunities to expand and develop patient-growth channels.
Collaborate with the Regional Partnership Manager to build and maintain relationships with insurance agents.
Build and nurture relationships with local leaders to create long-term alliances with mutually beneficial outcomes for the communities served.
Serve as a point of contact between the Outreach team and community partners interested in cross-functional initiatives.
Maintain regular contact with key stakeholders, including discussing weekly KPIs, initiative updates, and center news.
Oversee cross-collaboration initiatives with stakeholders and review their success using lead-generation and new-patient-growth results.
Develop and manage a forward-looking calendar of community events at least six weeks in advance across the assigned territory.
Coordinate event details internally and externally to make events engaging, well attended, and supportive of lead generation.
Communicate event objectives, strategy, and expectations to the Regional Director of Growth, Outreach Managers, and Outreach Executives.
Generate field-account engagement by proactively working with local leaders on community outreach opportunities.
Maintain knowledge of internal sales systems and marketing programs by attending scheduled meetings about services, workstreams, and initiatives.
Plan lead generation and community engagement at least two weeks in advance to develop and maintain the lead pipeline.
Perform other duties as assigned.