Community Relations Representative

Essex Property Trust • San Francisco, CA

2d • $27 - $31 • Onsite

About The Position

The Community Relations Representative is the primary in-person contact for residents and prospective residents, delivering customer service throughout the customer life cycle. The role fosters positive relationships, manages communications and inquiries through the CRM system, facilitates move-ins and move-outs, and supports community management operations. Work is primarily conducted in person at an assigned Essex office, with virtual communication used when in-person communication is not possible.

The position supports an assigned community portfolio, responds to tasks and calls through Funnel, collaborates with the Community Management Team, and may help organize resident events and post notices. The representative handles confidential information professionally and ensures compliance with company policies and applicable laws. The role is on-site five days per week and includes a five-day workweek likely to include weekend coverage, with occasional travel for meetings, training, and community visits.

Requirements

• High school diploma or equivalent required.
• One year of experience in a customer service environment preferred.
• Commitment to exceptional customer service and a desire to help people.
• Strong organizational and time-management skills, with the ability to manage multiple responsibilities.
• Ability to work independently and collaboratively in a centralized, high-volume hub environment.
• Must work on-site in the office five days per week.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Ability to read, write, speak, and understand English.
• Ability to use a personal smart device for property operations and communication applications.
• Excellent verbal and written communication skills.
• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in different situations.
• Ability to make decisions with a thorough understanding of procedures, company policies, and business practices to achieve results and deadlines.
• Highly organized, with demonstrated project management skills and initiative.
• Ability to meet job requirements and assignments.
• Availability to work a flexible schedule, including weekends.
• Ability to collaborate with coworkers in person and virtually.

Nice To Haves

• College degree preferred.
• One year of experience in a customer service environment preferred.

Responsibilities

• Serve as the primary in-person contact for residents.
• Manage communications and inquiries through the customer relationship management (CRM) system.
• Facilitate move-in and move-out processes, including paperwork, in-person identification checks, and responding to questions in person or virtually as needed.
• Address resident questions and concerns promptly and professionally.
• Manage and respond to portfolio tasks and calls through Funnel, meeting response times and company standards.
• Maintain in-depth knowledge of assigned communities, including property-specific features and operations.
• Collaborate with the Community Management Team to support community operations and customer satisfaction targets.
• Assist in organizing and participating in occasional resident events across the property portfolio.
• Handle confidential resident and property information with discretion and professionalism.
• Occasionally post notices across the property portfolio.
• Perform other duties and special projects assigned to support community operations and resident satisfaction.
• Ensure compliance with company policies, procedures, and applicable laws and standards, including Fair Housing, landlord-tenant regulations, local building codes, OSHA, and EEOC requirements.
• Maintain regular, consistent, and timely in-person attendance.
• Maintain relationships with internal and external stakeholders, including Accounting, Legal, and other Essex departments.
• Create, compose, and edit written materials as needed.

Benefits

• Medical, dental, and vision benefits.
• Paid parental leave.
• 401(k) employer match.
• Excellence rewards.
• Wellness programs.
• 12 paid holidays.
• 15 PTO days.
• Housing discount of 20% for most positions.
• Competitive salaries and career growth opportunities for full-time regular associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED