Community Relations Representative
About The Position
The Community Relations Representative builds relationships with dentists, community organizations, and local influencers to generate referrals to orthodontic offices. The role partners with clinic teams and the Regional Manager of Sales and Marketing to develop and implement local marketing strategies, particularly those focused on dental referrals. It also manages local marketing budgets and campaigns, coordinates community events and promotional activities, maintains referral and engagement records in the CRM, and tracks performance metrics. The position supports practice growth by strengthening local visibility and referral networks. Smile Doctors is an orthodontic support organization that partners with local orthodontists and provides support services. The role offers a salary of $20.00–$25.00 per hour, plus a monthly bonus opportunity.
Requirements
- High school diploma or equivalent.
- For external candidates: one year of experience in business-to-business sales, direct-to-consumer sales, field marketing, or a related field, with an emphasis on relationship-building and referral generation management.
- For internal candidates: six months with Smile Doctors or an affiliated practice.
- Intermediate knowledge of Microsoft Office products and applications.
- Intermediate knowledge of sales or business management software.
- Solid written and oral communication skills.
- Solid problem-solving skills.
- Solid organizational skills and the ability to balance multiple priorities.
Responsibilities
- Build and maintain relationships with dentists, dental offices, healthcare professionals, schools, churches, government agencies, and community businesses to develop referral networks.
- Collaborate with clinic teams to increase referrals and new patient exams, primarily through dental referrals.
- Partner with the Regional Manager of Sales and Marketing to create and implement marketing strategies, including social media campaigns.
- Develop, manage, and track local marketing budgets for each team or location, and hold teams accountable for monthly spending.
- Host joint events and co-marketing initiatives with local organizations.
- Participate in community events, health fairs, school programs, and local initiatives to build brand awareness and connections.
- Support clinics with grand openings, special events, and other promotional activities.
- Manage local marketing campaigns focused on referral growth, track their effectiveness, and make data-driven adjustments.
- Monitor local competitive trends, particularly in dentistry and community outreach.
- Maintain accurate and current CRM records of referral activity, community engagement, and event participation.
- Track and report individual performance metrics, including referrals and new patient exams.
- Assist clinics with marketing materials and promotional needs.
- Distribute branded merchandise and manage inventory for community and professional events.
Benefits
- Competitive salary plus monthly bonus opportunity
- Medical, dental, vision, and life insurance
- Short- and long-term disability coverage
- 401(k) plan
- Three weeks of paid time off in the first year
- Paid holidays
- Discounts on braces and clear aligners for the employee and family members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
