Community Relations Representative

Essex Property Trust•San Diego, CA

3d•$25 - $29•Onsite

About The Position

The Community Relations Representative delivers a positive experience throughout the resident customer life cycle. Serving as the primary point of contact for residents, the role builds relationships, manages communications, facilitates move-in and move-out processes, and supports community operations with professionalism and strong customer service. Work is primarily conducted in person at an assigned Essex office, with virtual communication used when in-person contact is not possible. The role works five days per week on site and will likely include weekend coverage. It involves regular interaction with residents and prospective residents, coordination with the Community Management Team and other Essex departments, and occasional travel for meetings, training, and community visits. The position requires compliance with company policies and applicable laws, including Fair Housing, landlord-tenant regulations, local building codes, OSHA, and EEOC requirements.

Requirements

High school diploma or equivalent required.
Commitment to exceptional customer service and a desire to help people.
Strong organizational and time-management skills, including the ability to handle multiple responsibilities.
Ability to work independently and collaboratively in a centralized, high-volume hub environment.
Must work on site in the office five days per week.
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
Ability to read, write, speak, and understand English.
Ability to use a personal smart device for property operations and communication apps.
Excellent verbal and written communication skills, including the ability to create, compose, and edit written materials.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options and make decisions with a thorough understanding of procedures, company policies, and business practices.
Highly organized, with demonstrated project management skills and the ability to exercise initiative.
Ability to meet job requirements and assignments.
Availability for a flexible schedule, including weekends.

Nice To Haves

College degree preferred.
One year of experience in a customer service environment preferred.

Responsibilities

Serve as the primary in-person contact for residents.
Manage communications and inquiries through the customer relationship management (CRM) system.
Facilitate move-in and move-out processes, including paperwork, in-person identification checks, and answering resident questions in person or virtually as needed.
Address resident questions and concerns promptly and professionally.
Manage and respond to portfolio tasks and calls through Funnel in accordance with required response times and company standards.
Maintain in-depth knowledge of assigned communities, including property-specific features and operations.
Collaborate with the Community Management Team to support community operations and customer satisfaction targets.
Assist in organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information discreetly and professionally.
Post notices across the property portfolio occasionally.
Perform other duties and special projects in support of community operations and resident satisfaction.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Maintain regular, consistent, and timely in-person attendance.
Collaborate with coworkers in person and virtually to achieve customer goals.
Travel for occasional meetings, training, and community visits.