Community Relations Representative

Essex Property Trust•Redmond, WA

2d•Onsite

About The Position

The Community Relations Representative delivers a positive resident experience throughout the customer life cycle. This role is the primary in-person point of contact for residents and manages resident communications and inquiries through the customer relationship management (CRM) system. It supports move-in and move-out processes, community operations, and resident satisfaction across an assigned property portfolio. Work is primarily conducted in person at an assigned Essex office, with virtual communication used when in-person contact is not possible. The position requires five days per week on-site and a schedule that will likely include weekend coverage. Travel is required for occasional meetings, training, and community visits.

Requirements

High school diploma or equivalent required.
One year of experience in a customer service environment preferred.
Commitment to exceptional customer service and a desire to help people.
Strong organizational and time management skills, including the ability to manage multiple responsibilities.
Ability to work independently and collaboratively in a centralized, high-volume hub environment.
Must work on-site in the office five days per week.
Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
Ability to read, write, speak, and understand English.
Ability to use a personal smart device for property operations and communication apps.
Excellent verbal and written communication skills, including the ability to create, compose, and edit written materials.
Ability to comprehend, analyze, and interpret documents; solve problems involving several options; and make decisions based on procedures, company policies, and business practices.
Regular, consistent, and timely attendance.
Availability to work a flexible schedule, including weekends.
Ability to travel for occasional meetings, training, and community visits.
Ability to sit at a desk or workstation for extended periods and occasionally walk and use stairs for prolonged periods while delivering resident notices.

Nice To Haves

College degree preferred.

Responsibilities

Serve as the primary in-person contact for residents.
Manage communications and inquiries through the CRM system.
Facilitate move-in and move-out processes, including paperwork, in-person identification checks, and responding to resident questions.
Address resident questions and concerns promptly and professionally, in person or virtually as needed.
Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards.
Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
Collaborate with the Community Management Team to support community operations and customer satisfaction targets.
Assist in organizing and participating in occasional resident events across the property portfolio.
Handle confidential resident and property information discreetly and professionally.
Post notices across the property portfolio as needed.
Perform other duties and special projects assigned to support community operations and resident satisfaction.
Comply with company policies, procedures, and applicable laws and standards, including Fair Housing, Landlord-Tenant regulations, local building codes, OSHA, and EEOC requirements.
Maintain regular, consistent, and timely in-person attendance.
Work with internal and external stakeholders, including Accounting, Legal, and other Essex departments.
Use initiative, organizational and project management skills, and problem-solving abilities to meet job requirements and assignments.