Community Relations Representative

Smile Doctors • Roselle, IL

1d • $20 - $25

About The Position

The Community Relations Representative builds relationships with dentists, community organizations, and local influencers to drive referrals to orthodontic offices. The role partners with clinic teams and the Regional Manager of Sales and Marketing to develop and carry out local marketing strategies, particularly those focused on dental referrals and new patient exams. It also manages local marketing budgets, events, campaigns, promotional materials, branded merchandise, and referral records. The representative monitors local market trends and tracks performance metrics to support referral growth and practice revenue.

Requirements

• High school diploma or equivalent.
• External candidates: One year of experience in business-to-business sales, direct-to-consumer sales, field marketing, or a related field, with an emphasis on relationship-building and referral generation management.
• Internal candidates: Six months with Smile Doctors or an affiliated practice.
• Intermediate knowledge of Microsoft Office products and applications.
• Intermediate knowledge of sales or business management software.
• Solid written and oral communication skills.
• Solid problem-solving skills.
• Solid organizational skills and ability to balance multiple priorities.

Responsibilities

• Build and maintain relationships with dentists, dental offices, healthcare professionals, schools, churches, government agencies, and community businesses to develop referral networks.
• Collaborate with clinic teams to increase referrals and new patient exams, primarily through dental referrals.
• Partner with the Regional Manager of Sales and Marketing to create and implement local marketing strategies, including social media campaigns.
• Develop, manage, and track local marketing budgets for each team or location and monitor monthly spending.
• Host joint events and co-marketing initiatives with local organizations.
• Participate in community events, health fairs, school programs, and local initiatives to increase brand awareness and build connections.
• Support clinic grand openings, special events, and other promotional activities.
• Manage local marketing campaigns, track their effectiveness, and make data-driven adjustments to support referral growth.
• Monitor local competitive trends, especially in dentistry and community outreach.
• Maintain accurate CRM records of referral activity, community engagement, and event participation.
• Track and report individual performance metrics, including referrals and new patient exams.
• Assist clinics with marketing materials and promotional needs.
• Distribute branded merchandise and manage inventory for community and professional events.

Benefits

• Competitive salary plus monthly bonus opportunity
• Medical, dental, vision, and life insurance
• Short- and long-term disability coverage
• 401(k) plan
• Three weeks of paid time off in the first year
• Paid holidays
• Discounts on braces and clear aligners for employees and family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED